Furnishings2day Complaint - Need Help!

[nabbyk]

Hi,

I've been a long time user of the site just never posted anything until now.

My wife and I just recently moved into our first home in mississauga and we spent a significant amount of money at a Furnishings2day in Oakville (2500 Hampshire Gate, Oakville, ON L6H 6A2).

We are pretty happy with everything except the sofa set doesn't really fit out needs since we have feel it has quality issues that don't fit our needs. We've called the manager and he can only offer to send someone in to "fix" it.

The problem is we can't fix our feelings towards the sofa set we want to return it or even exchange it for something else.

We bought this sofa around the end of may and it was delivered early june. They've already had to come in twice to fix issues with this sofa and it has just been a disaster since and has even damaged our wood floor.

We are a young couple and this is the first major purchase we have ever made over $5-6000 at one store. We would think they would show us a little respect but instead they have just kept brushing us off. Now the manager is saying he will get us in touch with the owner but not sure if he will actually do anything either.

I'm looking for some good advice because the manager never explained the terms when we purchased it. He never said that we could not return it he just recently told us this when we said we wanted to return it and said read the receipt.

The managers name is Bobby, we are relatively happy with everything else we've bought from there (dinning set, chairs, accessories).

Please let me know if you can help. The only idea I really have is to go to the better business bureau and possibly seek legal advice or just stand outside of the store until they agree to refund our money.

Any thoughts and ideas are appreciated!

Thanks!

[Sally888]

Welcome to being a member of Sc!

Unfortunately most furniture isn't returnable, unless you "rent" it. I know generally the best they do is come "fix" it for fixed amount of time. This is why you have to be so careful when purchasing these items. Some stores that sell mattresses, offer a 60 day guarantee to exchange BUT you have to spend around $100 for a special "mattress" cover. Anyways, even if they didn't explain the terms to you they just don't care. You could file a complaint with the BBB but honestly I've done so a few times in different situations and they never really did much, they try to contact the merchant, but the merchant doesn't actually "have" to do anything.

So. My words of advice? Enjoy the furniture, lesson learned. If you really hate it try selling on Kijiji, but you'll take a loss.

On another note, very funky furniture. But they wouldn't last a month in my house with the kids, cats and husband lol! We have a lazyboy sectional.

[Shwa Girl]

nabbyk
Love your room
Love your furniture.
Love the view.

Luckee!

[nosobbq]

great room!! very funky!! looks super trendy and fun!!!

i agree with sally!! do you have foamys under your couches? thats what we have on ours so it doesnt scratch anything!!

[MostarkaGirl]

Room looks great....

[[email protected]]

This store has two locations, one in Oakville and the other located in Markham. The Markham store is located at 8400 Woodbine Ave., Markham, Ontario, L3R4N7, phone #416-499-2001, website http://www.furnishings2day.com/

I purchased an expensive leather sofa from Furnishings2day (Markham location) in April 2012. When the sofa was delivered to me, I immediately noticed that it was NOT identical to the one displayed in the showroom. Although the sofa I received was similar in size and appearance to the one displayed in the showroom, it was obviously different in quality and features. When I complained to the storeowner about this, he immediately refunded me a portion of my purchase price, so I thought the storeowner was sincere about what he described as a "mistake".

A few days after the sofa was delivered, I noticed the paint was coming off the sofa (see attached photos). The paint appeared to come off at locations where the leather stretched and bended the most, such as crease lines, and along the side of the cushion where the leather bends when sat on. About 50% of the paint on the vertical sides between the cushions, which does not come into contact with anything, came off (this is the location where the leather bends the most).

I was shocked to see the paint come off because the sales staff reassured me that the leather was high quality "genuine leather". In fact, the sales staff even told me that their "genuine leather" is what distinguishes their store from other furniture stores which sell a low quality "bonded leather".

When I complained about the paint problem, the storeowner accused me of using a "chemical cleaner" on the sofa and told me the warranty does not cover this. I insisted that I NEVER used ANY cleaner on the sofa, NOR did I ever clean the sofa (it was brand new), NOR do I possess any chemical cleaner. Furthermore, I cannot imagine ANY household cleaner, even bleach, which would cause so much paint damage in such a short time (see photos). However, the storeowner continued accusing me of using a "chemical cleaner" and used this as his excuse for not accepting responsibility for the faulty paint.

My wife and I have no children (meaning no jumping on the sofa), we are strict about no eating or drinking in the living room (so there's no reason to clean the sofa), and we only use the sofa about 20 minutes each day.

I also own two other leather sofas purchased 13 years ago, and own other leather furnishings, none of which are from Furnishing2day, and none of them have the slightest mark on them, so my usage habits are certainly not the cause of the paint problem.

Furthermore, there is one spot on the sofa which is "hollow" and sinks when I sit on it. As result, the leather on this one spot stretched and formed wrinkles (see photo of the wrinkles on the right cushion, compared to the left side which is smooth).

The storeowner refuses to return my phone calls now. Sometimes, I catch him on the phone and he promises to call me back, but he never calls back. On some occasions, the store simply hangs up on me.

The attached photos were taken about ONE MONTH after I purchased the sofa. Each day, more and more paint keeps coming off.

I must admit, Furnishings2day has a beautiful, well-decorated, showroom, but my experience has been what you see is NOT what you get.

I realized I have been cheated. The sofa which was delivered to me was substantially and undeniably inferior to the one displayed in the showroom.

Anyone reading my review is welcomed to contact me at [email protected] for photos and welcomed to my home to see the sofa.


***UPDATE***

Several days after I posted the above review, I was contacted by another victim of Furnishings2day who purchased a sofa identical to mine. This person informed me that the sofa which was delivered to him was also different and inferior to the one displayed in the showroom. He said that he was also lied to and given the run-around about why the sofa delivered to him was different than the one displayed. He told me that he was successful at taking Furnishins2day to small claims court and suggested that I do the same