No returns on sale items? Really, Home Hardware?
I must vent about Home Hardware's policy of not providing a return on sale items. They give store credit instead. And not a gift card, oh no, only 30 day credit. :neutral: How ridiculous in this day & age of so many big box hardware stores to compete with that they don't promote return customers by providing the very basics in customer satisfaction. Apparently they don't get that no hassle returns is one of the best things you can provide customers. I purchased a bathroom ventilation fan on sale in their flyer, didn't know their policy, had to return it bc it was the wrong size, and so found out the hard way I couldn't get my money back. Basically, you're stuck with shopping there. :mad: Absolutely pathetic, it does the opposite of promoting repeat business, it makes me want to never shop there again, & I won't. I used that store credit on a regular priced item, but couldn't return that regular priced item. Naturally. :rolleyes: The store mgr. (Wilson near Albion) just stuck to his guns, kept repeating the policy, wasn't going to make an exception. :knob: Nice. What a way to promote business. :thumbs_down: I told him I've always shopped in his smaller store, rather than the massive voids that are Rona or Home Depot, but with such a policy, they drove me away. :thefinger: