Bad Service at Freshco Turns Out Well
Last night I went to our Freshco in Brantford and had the worst customer service experience ever....As many of us from the Brantford area know Freshco has always given great service and staff there are usually very helpful and courteous....Never before has there been any complaints posted about this store, which in it self speaks volumes .....so I was very surprised when a young girl who was front end manager treated me terrrible because I was using coupons....she would not allow me to use coupons on a product I knew I could use the coupons for and even tried to tell me P&G changed their coupon rules...I told her if that was the case they would have written it on their coupon,since we all know how dilligent P&G is with their wording on their coupons....lol...I told her I could show her Freshco coupon policy as well as P&G guidelines and she would not even consider it.....her attituded caused people to look over at me like I was a criminal....I was embarrassed and humiliated....so I put everything back and left the store.....This morning I called the store and spoke with the owner who was truly concerned about customer care....I believe that this employee's actions do not represent the store's attitude.....So I feel this experience was not warranted as a post in the rant forum....It was deserving to be put in the brag forum....for any of you who shop at this store and have a problem, just go and speak with management....Also after I spoke with the owner I called head office customer service to let them know how great the store was at handling the problem...I believe that we should not just call customer service for bad service but also for good service....Thumbs up for the way Freshco handled the problem...:-)