Went to Walmart and spotted certain Yves products on rollback for $3.97 instead of $4.97
I picked up one Fake Beef and one Fake Chicken box (two different products)
DW catches up with me and tell her I got this and that and these Yves for $3.97.
Head to checkout and see $4.97 come up on receipt for both boxes.
I send DW to car and take baby to back of store to check the shelf to verify price for SCOP
Find the roll back tags that go over top of the regular price gone. Price has been changed while I'm in the store!
Head to customer service and explain the price on receipt is wrong and that the shelf price just changed.
She says she'll have to check with meat dept. Pages twice, no answer.
Says they never change prices during the day.
Offers $1 back as a courtesy because meats will not pick up.
I say no - I want SCOP. She says she can't verify the price.
I say no problem, I'll go find someone in meats.
I go back to the back of store and find a guy in dairy who agrees that there was repricing going on and goes looking for the meat lady in the back. He comes back out and says to have customer service call him by name and he'll confirm the price change.
Back to customer service - she says, "you waited" so I'll do a refund. Runs $2 refund and remarks about all the effort over $2.
I say I still want the SCOP and she refuses saying they are honoring the lower price as a courtesy only. Tells me they should only honor the reduced price on the first item. Maybe the tag I saw was for something else.
I point out there are two different products with the same issue and it should be SCOP on both. The point of SCOP is that customers are charged the lowest displayed price at the till or it's free - it's about confidence for the customer.
Now I'm NOT HAPPY. Over 30 min to get $2 back and be told they don't raise prices during the day and don't believe me.
Went to greeter and got duty managers name. Went to the lady doing Walmart CC signups and asked how to find duty manager Chris. She asks what the issue is, I tell her, and she agrees to give me a full refund. So eventually I got fake beef and fake chicken burgers for free, but WOW what a hassle.
Stores could make a lot of extra money by sending staff out to raise the prices during the day. Ya, that sale price that attracted you ... you can't have that now... we just raised the price while you walked 1/2 KM to the checkouts.
Is it always this hard? Did I have a legit claim? Anything further I should do about this?