Make up your mind!!

Two weeks ago I was given a few rainchecks for the Neilson Trutaste milk at Zehrs that was on for 1.00. I later went in to use one and was told by the head of the Dairy department that the rainchecks should never have been given out as it was a mistake. He also informed me that they don't even carry the 1 litre size on a regular basis. I replied,"So what you are saying is you aren't going to honour it???? He turned to me and said, "Tell you what, I'll order you a few and if you come in on Thursday you can get your milk".I said I would be back. I ended up using a raincheck and through the rest out. Yesterday I had to run into Zehrs for some eggs and a few other things and when I walked by the Dairy aisle what did I notice.......all kinds of Neilson Trutaste 1 litre milk.:confused:

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Originally Posted by frugalmom

Two weeks ago I was given a few rainchecks for the Neilson Trutaste milk at Zehrs that was on for 1.00. I later went in to use one and was told by the head of the Dairy department that the rainchecks should never have been given out as it was a mistake. He also informed me that they don't even carry the 1 litre size on a regular basis. I replied,"So what you are saying is you aren't going to honour it???? He turned to me and said, "Tell you what, I'll order you a few and if you come in on Thursday you can get your milk".I said I would be back. I ended up using a raincheck and through the rest out. Yesterday I had to run into Zehrs for some eggs and a few other things and when I walked by the Dairy aisle what did I notice.......all kinds of Neilson Trutaste 1 litre milk.:confused:

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Wow, a sticky situation all around. I've always hated hearing "this shouldn't have happened." Well, it did. Through no fault of yours, obviously. There should have been better communication between the head of the department and other employees as to what the procedure would be for inventory depletion. It was a great deal - surely they would have foreseen that there would be requests for rainchecks.

I'll be optimistic - maybe he decided to order extra, along with your milk, to satisfy other customers that would probably be coming in to redeem their rainchecks as well.

I know my local Fortinos does not carry the 1L on a regular basis, and had them brought in for the sale.

That's too bad. I don't like it when they make it your fault though.