i need help with work related issue
ok i am not an expert...that is why i need your help....i will try to make it short !!
i work in collections and there are 4 other employees that do the same...my company does many other things ...but collections is one of them... so i have 2 co-workers in my same office and 2 others in Montreal...i've been having an issue with one of my co-workers here.
ok, each one of us have our own queue to work everyday, we do collections of $200 to $30,000 and since end of month is coming we want to collect as much as we can (i am the one that makes her target more often than the others)... so last week wed. this guy went into my queue (we can do that, i can see his and he can see mine) and "reviewed" the file and asks me to work it ($13K file) ooook so i reviewed it but ignore since it is MY file i will work it next day. next day comes and he sends me and email about same file and that i should "work it" now i am thinking this is getting too much (he thinks he is all that, yes i admit he is smart and good at what he does but he is not a supervisor) so again i ignore it... the following day i notice he "review" another of my files...($11K). He emailed me and asked for the docs so he can "finalized the deal" (we deal with ins as well) so i am thinking to myself...."this is my file why are you getting involve?" so i emailed him asking him if he needed something..he emails me and cc our supervisor saying that our supervisor asked him to help "US" (not just my queue but everyone elses) with large claims .... (i asked my other co-worker and she said she hasn't touch any of her files....so at this point i think he is doing this to me only)... so i reply to this guy and supervisor about how maybe supervisor should of come to me instead of asking him..and that I work my queue to the best i can and fyi the file will be work the same day but later on"... ok so the day went on and i decided to leave it at that (i did review the file) so next morning i noticed HE WORKED NOT JUST ONE FILE BUT 2!!!! and without consolting me went on and made decisions on them....which irritates me because i don't do that.
There was a similar incident back in 2010 where he did the same and i emailed him and he reply and cc another co-worker and our team leader (team leader no longer with us but i have the emails) where he responded saying he "didn't give a FU&^* nad he can work any files he wanted" he then apologized via email as well.... but i think this guy is pushing me and instigating me into getting in trouble...i am planning ot speak to my manager about this but wanted to know if you guys have any advise?
I can't concentrate at work because i am beyond mad with his attitude.
Any help will be greatly appreciate it...