Thanks Bell

Ive been with bell for about 2 years when I signed up for my contract I was told there would be a "spending cap" put on my account so that when when my phone bill goes over 100 dollars its turned off untill payment is made I didnt have a problem with this as my plan is about 65 dollars after tax and I didnt plan on going over. So a few months ago on the 11th (my bill dats) my phone stopped working I called and was told that I was over my spending cap by 100 dollars and that I needed to make full payment to have my service turned back on I asked if I could have a breakdown of the bill and was told that even though the billing dats was the 11th they wouldnt have access to the bill until the 16th. I told them I dont want to pay untill I know what Im being charged for and they said theres nothing they can do. So the 16th comes and when I look at the bill it says Ive gone over my data by a few but a ton, I have never gone over anything on my phone and especially by that amount they basically said they my wifi must have been turned off so everything I thought I was connected to the wifi im my home or at work I was being charged for data, okay fair enough. I told that I wouldnt be able to pay the entire amount as I only budget for the 65 dollars a month, but I would of course pay it off as soon as I could. Bell still charged me for 65 dollars a month while they had my phone turned off even though I couldnt use it, I asked if I could switch to a cheaper plan so Im not being charged the full amount for nothing they said no even though I was told I could change my plan at any time during my contract. Do I finally am able to pay the bill off and its in the middle of a billing cycle and my services are turned on 18 days later thay are turned off again, Apparently that switched my billing to be billed at the begining of the month for the following month (a half months bill plus reconnection fees plus a months bill ahead) was enough to go over the spending cap once again. I know I cant proove that my wifi wasnt turned off even though I would have no reason to turn it off and it "magically" turned itself on the next month but Im just frustrated that I still got charged for services that wouldnt let me use and that they changed how they would bill me without even telling me.

That sounds pretty ridiculous.

I'm shocked they even added the spending cap (unless you have a habit of going over your limit and not paying off the bill, which it doesn't sound like you have). To turn your phone off sounds pretty darn stupid.

Personally, I'd be immediately telling them I'm finished with their company and will be switching to a new service provider.

Your story is pretty much identical to DH's. The spending cap was 200, and he went over the first month which was bullcrap, so they turned it off even though he was on automatic withdrawl, they said it didnt go through. He paid cash, then next month same thing, and continued on for a few months. They finally told him he was never on withdraws. His phone was turned off for about 3 out of the 5 months he had it!. He blew a gasket and demanded his contract be cancelled. It took almost a full day of being tossed around to various bell reps but he persisted and it got cancelled. Took a few hours for the veins in his neck to go away!

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Originally Posted by luckbealady

That sounds pretty ridiculous.

I'm shocked they even added the spending cap (unless you have a habit of going over your limit and not paying off the bill, which it doesn't sound like you have). To turn your phone off sounds pretty darn stupid.

Personally, I'd be immediately telling them I'm finished with their company and will be switching to a new service provider.

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I was 19 when I went on the contract and didn`t have much credit other than my student visa so I just assumed everyone without credit had to go on a spending cap, I`m mostly upset that I still got charged for two months for a service I wasn`t recieving.

I've never even heard of a spending cap, but Bell sends me a text when I near my data limit, I assume they did that with everyone? Plus you can log into My Bell online and check how much data and minutes you've used, plus they have an app that lets you check, PLUS you can text their number that lets your check your useage...
That is really lame of them though to charge you for months that you weren't using the phone. If you were really into pursuing it I'm sure you could get them to credit your account. They're pretty reasonable and give me anything I ask for with a little negotiating.

I love pay as you go. No hidden fees.

:rant:

BELL only loves you if you're a new customer. Once they got you who cares, they are to busy getting new people to join rather than taking care of the customers they have.

We were with bell but changed when our contract expired 2 years ago. We are now with koodo and they are great. Not only is our bill about half of what it used top be, but we have better phones.

My dh went to the states about 4 weeks ago. The day before he left, I went online and changed his plan to add US roaming (or so I thought). Last week I got the bill and there was a charge of $186 for US roaming fees. I called them to find out what the deal was with this and explained what I had done. Well it turns out that I only add free US calling, not roaming. You have to call them to add roaming, but it doesn't say that on the website anywhere.

After we discussed the rep asked me to stay on hold for a minute. Well, a minute turned into about 5, but when she came back, she told me she had spoken with her supervisor and that they have reversed the entire amount $186 as it was evident from my changes to his plan what I was trying to do, and she agreed that yes, the should have on the site somewhere that you need to call in to get a plan for US roaming. I was so very thankful and she really made my day.

I would think that any provider can make credits to your account (if they want to), but there was a reason I left Bell, and it wasn't because they were kind.