problems at kelsey's restaurant
So we just got back from the most aweful supper at kelseys! am I over reacting or do u agree this is not right?
this is the email I am sending to the company explaining what happened:
Let me start off by saying that we went in to your restaurant to celebrate a special event, We had not been to kelsey's for a little while because we have a small baby. We ordered our meals and from the start nothing went well at all! the server spilt the iced tea on the table never bothered to clean it up, offer napkins or even be around so we could ask for them to clean it up ourselves, So we were left with a very sticky table when we ordered. We ordered the classic balsamic chicken meal and the 9oz steak with fries, we ordered this about 3:45pm and there was maybe 2 other tables occupied in the whole restaurant. at 5:00 I asked them to just box up the meals to go ---we had been waiting an hour and 15 min on a sticky table and a couple other tables came into the restaurant and were served and brought there meals before we had ours. The server brought us the bill very quickly now we had ordered an ice tea and a bud light (ice tea was very warm and was spilt by the server on the table)... for this meal it cost us 49$ which we had no problem paying normally as we were bringing the food home (and it is normally good) and our celebration was already ruined at the restaurant from all this. When we got home not only were the portions not even close to what they normally were there was only 1 chicken breast in the classic balsamic chicken (the menu says it comes with 2) there was maybe 1/2 of a cup of mashed potatoes. The chicken was very burnt and had to be thrown out. As for the steak it was also badly burnt and the fries that came with it were extremely soggy and there were very few of them. (and this is NOT because we had to bring them home we live 5 minutes away). So basically we paid 50$ for this meal of split and warm iced tea, 1 beer, burn chicken, burnt steak, a couple soggy fries and 1/2 a cup of potatoes...That is COMPLETELY UNACCEPTABLE! We would have gotten better quality food at mcdonalds! what an insult! 50$ to sit at a sticky table then to be given food that is worst then cheap fast food drive through food. Please reply back to this ASAP! This is the WORST SERVICE/FOOD QUALITY/PORTIONS we have EVER had! We ARE ABSOLUTELY DISGUSTED BY THIS!
What do u all think? would u be upset by this aswell? ok done ranting now thanks for looking =>