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  1. #31
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    We've all had a similar situation, and not just at McDonald's - my first step after placing my order at the first window is to remind the person at the second window - I smile and say, 'oh, don't forget there's supposed to be...' (add whatever extra or different there is supposed to be). If they still don't get it right, I go into the store and speak to the manager - all very polite, no point in alienating the person that you want to help you out. Explain as calmly as possible that it's a recurrent situation - they can correct the order on the spot, and they will pass it on to the staff - especially if you're a 'regular', after a while the staff will expect the special order from you. Last but not least, I call the local 'head office'. I'm in Vancouver, and the local head office for McDonald's is in Burnaby - for one situation I called them, told them what went wrong, that I mentioned it to the employee, and then to the manager with no result - they can then see that you already took appropriate steps which provides better incentive for them to get involved. I don't rant and rave at them - even if the restaurant in question was way out of line and just plain rude - the person on the phone at the head office didn't do it, so I just explain what happened, using the language used by the staff if that was the issue, and explaining why I didn't like the service or being spoken to in that kind of language etc. My goal is not to get something free from them, it's to fix the problem. I don't know if that helps you any or not, I guess I can only say it has worked well for me in the past. :o)

  2. #32
    Smart Canuck idonovan's Avatar
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    just gonna have to check the bag i suppose
    cath007 likes this.

  3. #33
    Smart Canuck idonovan's Avatar
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    and not boher with head office just talk to managment when im in next

  4. #34
    Mastermind cath007's Avatar
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    Quote Originally Posted by MaxCapacity View Post
    We've all had a similar situation, and not just at McDonald's - my first step after placing my order at the first window is to remind the person at the second window - I smile and say, 'oh, don't forget there's supposed to be...' (add whatever extra or different there is supposed to be). If they still don't get it right, I go into the store and speak to the manager - all very polite, no point in alienating the person that you want to help you out. Explain as calmly as possible that it's a recurrent situation - they can correct the order on the spot, and they will pass it on to the staff - especially if you're a 'regular', after a while the staff will expect the special order from you. Last but not least, I call the local 'head office'. I'm in Vancouver, and the local head office for McDonald's is in Burnaby - for one situation I called them, told them what went wrong, that I mentioned it to the employee, and then to the manager with no result - they can then see that you already took appropriate steps which provides better incentive for them to get involved. I don't rant and rave at them - even if the restaurant in question was way out of line and just plain rude - the person on the phone at the head office didn't do it, so I just explain what happened, using the language used by the staff if that was the issue, and explaining why I didn't like the service or being spoken to in that kind of language etc. My goal is not to get something free from them, it's to fix the problem. I don't know if that helps you any or not, I guess I can only say it has worked well for me in the past. :o)

    Exactly.I remember 1 time ordering inside and a guy came for the drive order....nothing in this order was correct...he was so mad ..and agressive(not the best way)...but the manager talk to the staff and they redit this order.

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    Mastermind cath007's Avatar
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    Quote Originally Posted by idonovan View Post
    just gonna have to check the bag i suppose

    It is an automatism for me now to do that.

  6. #36
    Frosh Canuck daynabas's Avatar
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    Quote Originally Posted by MaxCapacity View Post
    We've all had a similar situation, and not just at McDonald's - my first step after placing my order at the first window is to remind the person at the second window - I smile and say, 'oh, don't forget there's supposed to be...' (add whatever extra or different there is supposed to be). If they still don't get it right, I go into the store and speak to the manager - all very polite, no point in alienating the person that you want to help you out. Explain as calmly as possible that it's a recurrent situation - they can correct the order on the spot, and they will pass it on to the staff - especially if you're a 'regular', after a while the staff will expect the special order from you. Last but not least, I call the local 'head office'. I'm in Vancouver, and the local head office for McDonald's is in Burnaby - for one situation I called them, told them what went wrong, that I mentioned it to the employee, and then to the manager with no result - they can then see that you already took appropriate steps which provides better incentive for them to get involved. I don't rant and rave at them - even if the restaurant in question was way out of line and just plain rude - the person on the phone at the head office didn't do it, so I just explain what happened, using the language used by the staff if that was the issue, and explaining why I didn't like the service or being spoken to in that kind of language etc. My goal is not to get something free from them, it's to fix the problem. I don't know if that helps you any or not, I guess I can only say it has worked well for me in the past. :o)

    Thank-you!!!! There is NOTHING worse then when we mess something up, and the person comes barging in yelling and screaming at us. We're sorry we made a mistake, and we'd love to fix it, but we do NOT deserve to be treated like crap. I have actually refused to correct a person's order BECAUSE of the way they were treating me. This guy started throwing food at me, calling me a stupid effing beeotch for messing up everything (I had JUST started my shift, I had absolutely nothing to do with his order whatsoever) and then started uttering threats. Without a word, I did a refund for his order on the till in front of me, placed the money on the counter and told him to get out before I call the police and have him charged. Needless to say, he was speechless lol.
    idonovan likes this.



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