Originally Posted by
lcmt
That's weird, it has never happened to me, but all my recent orders are being held up because of the technical difficulty. I wasn't aware until few days ago. Amazon.ca is good to handle this. It upgrades all my order to 'express' and '1 day shipping' without any charges, so all my products can arrive before Christmas.
In your case, if it is technical difficulty, the customer service has no way to release the money for you since it is controlled by the computer. However, you maybe able to solve this problem by cancelling the order holding up the gift card, then the money will be released. You reorder the items again. In this case, you need to talk to the customer service giving you the same price, shipping time and shipping charges. They can change this for you if you can get the agreement with Amazon customer service befoehand. I think they will do it for you if the fault is from their system, but you need to get the agreement first before cancelling the order. However, if you have certain rebate deal (via SB or Airmiles), then you will lost it once you cancel the order
Besides calling or using online chat with them, you can also create support tickets. They usually response very fast within few hours.