Shoppers problem. Worth complaining?

I've never called a head office to complain before so I don't know whether this warrants a complaint or not. Would love your suggestions. I had to return something that I purchased using a high value coupon. I was planning on exchanging but they didn't have the kind that I want.

Cashier scribbles up my receipt, then says she has to reduce my refund by the value of the coupon. How could I walk away since she had already written on my receipt? The way it worked out in the end, I got refunded less tax than I paid.

When I pointed this out, she kept talking to me like I didn't understand. This really annoys me, especially because not only did they keep my tax money, but they are getting back the value of the coupon anyway and I am losing out on the coupon value too because I can't exchange! This is an item that rarely has coupons.

It's only about $6 but it made me mad that she scribbled up the receipt first without telling me what she was doing. I would have saved the receipt and exchanged when they had the one I need in stock and would've kept the coupon value (it was good on "any"). What she did was forcing me into doing the return then and there

That, and I clearly had a receipt but she processed it as "no receipt" which I assume could screw up their accounting

Thoughts?

I see you are in toronto,that has happened to me as well.

I would call Shoppers HO the fact that she didn't leave you any choice is what would've have pissed me off.

Did she make a you sign a paper when you got your refund?

Yes the usual address thinghie

Quote:

---

Originally Posted by Poirot

Did she make a you sign a paper when you got your refund?

---

I'm wondering, as they would be reimbursed for a coupon did she return the coupon to you? That would be my beef. You are getting the monies back from whatever the comapny is, give me my cash, give me a store credit for the amount, or give me my coupon. I'd call. HO needs to be made aware of where mistakes are happening. Perhaps though first you could call the store and speak to the manager and give them a chance to rectify on that level.

They should have given you the refund of the full value, including the coupon value. I would absolutely call.

That all seems wrong to me. The coupon is cash to the store, so she should have refunded you the price of the item, not deducting the coupon, or let you hold onto your receipt and do an exchange when possible. You should definitely call and let them know otherwise she will continue to do this to other customers. It is also worth mentioning to them that the cashier was overly forceful and somewhat rude. Again by them knowing, they can then do something about it and make things better for their customers.

But I agree with you on not calling HO much.people like me prefer to keep a low profile and dont want them to look into my account closely....lol...)

Speak to the stores manager first. Explain the situation, if you are not satisfied then call HO.

I agree with everyone else that say to speak with the front store manager first, and complain that you had a bad experience doing the refund. Ive seen other ppl do that. If they dont do anything, then call HO :)

I think you should talk to the store manager. Ive called HO a few times, but i try not to bring attention to my acct when possible, especially when its about $ and not points. They are able to bring up past receipts and issue you a new copy using the barcode on the receipt.

Whenever I've returned a product that I used a coupon on and the cashier tells me they are only giving me back the difference I say "No problem, I'll wait here while you go get my coupon from the cash office". Although I've done only a couple of times.

i would say the same like others , call the manager or just go there and talk to him, what i dont understand is why they dnt give you the tax, when we return or exchange something we should get back the tax right?

Quote:

---

Originally Posted by Insane

Whenever I've returned a product that I used a coupon on and the cashier tells me they are only giving me back the difference I say "No problem, I'll wait here while you go get my coupon from the cash office". Although I've done only a couple of times.

---

Exactly. And if they can't return the coupon, then they better return it's value.