Well, no email and no shoes---they said I would recieve them in two weeks --that was two weeks before Easter! My DH says find a contact info and call them. I think I will call the customer service number for Astro.
Well, no email and no shoes---they said I would recieve them in two weeks --that was two weeks before Easter! My DH says find a contact info and call them. I think I will call the customer service number for Astro.
I called and was offered three colour choices for my size 9.
Black/grey, charcoal/lime and coral. She was very nice and said I was the 50th person she had spoken to.
Ok --called astro--a nice sounding guy took the message and said they will pass it on the proper department....oh, well, guess I will just go buy a pair of shoes at Walmart and forget about doing ANY astro (parmalet) offers in the future.
I just don't understand why they cash the chqs prior to filling the order. Most normal business would process your order first, then cash your chq, then ship your order. I doubt most ppl would be this upset if their chqs weren't cashed (which gave false hope).
They don't seem to be running this like a business--they are running it like a "clearing house". The orders come in --one section opens the letter sorts divides the cheque and the order info into different departments. And cheques get cashed, orders get divided into the different requests, and so on until ship out. With this offer, there does not seem to have any attempt to manage the inventory before or during the the offer!
Just sad....
Is everyone seriously getting this e-mail? I was assured when i messaged them on facebook like 2 weeks ago that rest assured my order would be processed that they were blaming the shipping companies for this mess, i didn't beelieve it for one second either !
I never got the e-mail but i have messaged them on facebook 3 times now and they kept saying my orders coming. Looks like they need another message from me now. In the last one they said 4-6 more weeks again (from the last week of April).
If you ask me they should be mailing cheques for the original price of the shoes for not following through!
I called....love that I had to pay long distance but the woman was nice. I've gone from blue to pink and now I'm getting the black/charcoal ones. 10 days she said....
Whew.. just called the number..twice. First time I entered the extension and it said it didn't exist. WTH? Pressed every button on the phone, hung up and tried again. Had a person answer and direct me to the extension as listed. Good news is I got the Goruns.. in the black/pink in the original size 6 I wanted..
So.. if a bunch of you are getting the same email, don't worry, all is not lost there's still hope!
Sorry, but I think it is not true regarding avail. of sizes. When I called the lady who answered said the other lady who handled it was already gone. It was 3 pm mine and 5 pm her time. She was able to look up the availability for my order for Goruns size 6 and that was not available in any colour. I would have to call them back to change the order size. May be you called before me and got lucky :ohwell:.Quote:
Originally Posted by NickiB
They didn't have any men's size 7, period so she offered me a go run 2 supreme shoe instead. It is orange, I mean orange but I googled it and it should be find. She was able to help me out even though there were not any size 7 men's gorun
Yay, my other pair finally arrived today. Hopefully those of you still waiting will have the same luck this week.
Still waiting, have had no contact from company. What a s--tshow. I don't even like the zero yogurt but scarfed down large quantities just to get these shoes. Orders placed mid February. Just ridiculous talk about bad PR.
Sent two in jan and still nothing. Cheque cashed early feb. no emails from them yet....oh no
http://forum.smartcanucks.ca/images/misc/quote_icon.png Originally Posted by NickiB http://forum.smartcanucks.ca/images/...post-right.png
Whew.. just called the number..twice. First time I entered the extension and it said it didn't exist. WTH? Pressed every button on the phone, hung up and tried again. Had a person answer and direct me to the extension as listed. Good news is I got the Goruns.. in the black/pink in the original size 6 I wanted..
So.. if a bunch of you are getting the same email, don't worry, all is not lost there's still hope!
I called at around 9:00 a.m. EST this morning (Tuesday - 5:00 a.m. my time) regarding my shoes. I was offered black/grey and black/pink GoRuns in size 6 at that time. I chose black/pink. NickiB probably just beat you too it.Quote:
Originally Posted by sporatic
Got my shoes today. I guess it wasn't that long of a wait. I have had to wait longer for MIR to come.