Sketchers Astro promo - Astro can release codes if you enter more than 6 on 1 account

[logansmom123]

So, I posted this under the main astro/sketchers thread but since that post is already 4 pages back I thought I should post a new thread in case there is anyone who finds themselves in this same situation.

I had entered 12 pins under 1 account thinking that I could order 1 pair of men's shoes and 1 pair of women's shoes - ie. one pair per each person in the household. Of course, after doing this I learned that nope, it was 1 pair per account. I saw on the main thread that this has happened to other people and Astro previously said there was nothing to do about it.

Well, I figured it didn't hurt to try asking and they actually said yes, they could help!! woo hoo!! They were able to release the last 6 pins I had entered so I could enter them on another account for a pair of shoes!! woo hoo!!

[MTLcouponer]

That's interesting, because when I emailed them about my one lost code, they said they couldn't help me because it had been used as an entry into the contest.

[ColleenMGorecki]

Thanks for sharing as alot of people have done that. Hope you enjoy your shoes

[MrsSaver]

I am just waiting for them to release my second set. I redeemed for a pair for my mom, then realized it was i pair per household.

[i_love_to_save]

so you guys are ordering more than one pair per address? but different email account?

[MrsSaver]

I was ordering for my mom, who doesn't live with me but has her own email address. I thought I would do it as a favour because she is not good with computers at all but then quickly realized after I had put the pins in my account that it was one per household. The fine print.......perhaps it's time for glasses. lol

so you guys are ordering more than one pair per address? but different email account?

[jezz]

Ditto...I was ordering for my mom (different address) and entered into my email account...I phone Astro and it took several weeks but they released the codes to be used in my moms new account. Now we both get shoes!!

way to go Astro! great customer service.
J

[logansmom123]

so you guys are ordering more than one pair per address? but different email account?

Yep, when I contacted astro, they said this:

"The system won't let your husband enter 12 pin codes because as per the rules and regulations, it is one pair per person, per household. In order to order a pair for yourself you must create a separate account for yourself. We will release the last 6 pin codes your husband entered and notify you when we do so, so that you may enter them under a separate account. Have a great day!"

So it would seem that you can order more than one pair to an address but you must use a different email address/account for each pair.

[Colsgirl]

Yep, when I contacted astro, they said this:

"The system won't let your husband enter 12 pin codes because as per the rules and regulations, it is one pair per person, per household. In order to order a pair for yourself you must create a separate account for yourself. We will release the last 6 pin codes your husband entered and notify you when we do so, so that you may enter them under a separate account. Have a great day!"

So it would seem that you can order more than one pair to an address but you must use a different email address/account for each pair.

I am one of the people I was told that there was nothing that can be done. I have just contacted them again to see if they will do it (now i know they can!!). I hope I get a positive outcome!

[Colsgirl]

Yes it looks like I will get success - so if you were told there is nothing they can do, try again. See my reply from Astro below:

"Thanks for your message. We are currently looking into this and will notify you once the pins are released.
Thanks and have a great day!"