You log in to the Optimum app using your card so keep just the one card #
If you deactivate the card on your tablet, you can get a new one by logging in again but will get a new card number.
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You log in to the Optimum app using your card so keep just the one card #
If you deactivate the card on your tablet, you can get a new one by logging in again but will get a new card number.
I received an email from one of the Managers this afternoon. The investigation is ongoing, but I have been re-credited with the points that were taken from my account.
I'm assuming that I probably won't hear the outcome of the investigation. The person who stole the points would be easy to identify because they know the date, time and location of the transaction ... all they would have to do is pull the footage of the surveillance tape to see them. From what was said in the email it sounds like I wasn't the only one.
I wasn't given any information on how they got my card number except that my account itself was secure, but as a safeguard to change my password (which I did while I was on the phone to them on Friday).
Hey Colsgirl - I'm glad you got your points back :) If you get any details about the investigation, please let us know. I'm in Quebec so I'm curious - and can't help but wonder if it's related to the managers and/or cashiers in at least 2 stores here who were swiping a card to collect the points when customers don't have one.
On changing your password - I don't want to worry you but I don't think that's enough. The person who stole points from you may not have done it via your online account. If they somehow stole your card #, they could clone your card very easily and use it to redeem when they see you have enough points. It's very easy to scan the card at any loblaw's store to get the points balance. A credit card of mine was cloned even thought it was never lost or stolen. The bank explained to me how easy it was to clone a card - and that was about 10 years ago - I'm sure it's even easier now with new technology.
You may want to consider getting a new card and asking them to transfer the balance just as a precaution. It's what i would do - but then again I'm a worry-wart :) And like others, I don't let my points build up - if nothing else, I cash them in for gift cards. That was your advice to us after what happened and I think it's good advice :)
Thanks again for the reminder to safeguard and check our accounts :)
Silk
Your card was never compromised... how do i know ? because it happened to me. Consider this, the scanner misread someone else card's barcode to yours and that person can redeem your points thinking it was their own card. This is what happened to me last week, I bought eggs, Aveeno (which was on my offer) but never got the points. I noticed the card number (card: *******XXX*) on the receipt was totally different than mine. I emailed them and they gave my points back but offered no explanation. This is rare but it does happen from time to time.
When I worked at Zellers, a cashier was fired for doing this with Club Z points. I know it was considered stealing for that company
Also @Silk you do get a new card number for each device. One time my battery was dead so I signed into my account on DH's phone, then a new card number appeared in my account that was specifically labelled as a second iPhone.
I disagree with this, if my card was never compromised then it would have been someone doing their regular shop who probably would have added points at the same time as redeeming them. This was someone who knew that there was $50 on the card that could be redeemed and spent $54.95. I could see it more being an accident if they spent say $125 and redeemed $50. But when they know exactly how much they can spend that means somehow they got the points balance of the card. See the transaction log below, I have blanked out the personal shopping details that are mine, but left it so you can see the headings.
Attachment 324107
I went into my account tonight to check the cards and deactivate all the ones that are not PC Financial and the # of the iPhone app card used to empty my points was listed in my account. :( There was my iPhone (that I got 3 weeks ago) and another one that was nothing to do with me - so I looked at my iPhone card number and then took great delight in deactivating the other one. I only ever use my phone for checking points and loading offers, so I am quite happy for it to remain as collecting points only!
^ I agree with you Colsgirl. It sounds like you put all the pieces together - well all the pieces you have. Pretty smart of you :)
Silk
Thanks for confirming what FP said, torontogal!
I've also heard of cashiers at SDM using their own optimum card to swipe points. Not recently but a while ago.
Interestingly, I was at that Provigo store and customers were being asked if they had a pcplus card. This hasn't always been the case - when they were swiping their own card/the unknown card, they would just do it - which is why they had to undo my transaction on at last a couple of occasions.
And I didn't see any cards being scanned this time when customers said they didn't have a card.
Silk
Managed to get out and score this neat deal at superstore
7 boxes of Christie Triscuit crackers @1.33 each (PMed Loblaws)....$2.00 claimed on CO51
2 boxes of Dad's @1.99 each (RCSS) ......$1.00 claimed on CO51
2 boxes of Fudgee-o @1.88 each (RCSS).....$1.00 CO51
2 boxes of Maple Leaf cookie @1.88 (RCSS) ....$1.00 CO51
Total spent $20.75.....PCpoints 10000 +2000 (personal Triscuit offer) +600 in store bonus for Dad's , $5.00 cash back
7 boxes of crackers and 6 boxes of cookies for $3.15
Can someone give me an example of points offers? I am considering switching to No Frills for my grocery shopping, but it is farther away and I want to know if the points will make up for the inconvenience. Thanks!