Chapters is just so, so awful.
I received this gift card (purchased in store) a year ago and used it online. Returned the item soon after (wanted to exchange, but they don't allow exchanges on stuff purchased online). Instead, they sent the refund to my online account, refused to give me a plastic gift card to use in the store. So this credit has been sitting online in my account since last Christmas and I have to pay cash for stuff I buy in the store. :confused:
I went to finally get rid of this online credit today. Only after I place the order, it tells me that I will receive the item after 2 weeks. It's a gift and that's just too late. I go to cancel the order. It tells me they will let me know within FIVE business days if they were successfully able to cancel the order.
WHAT?

