Originally Posted by
Lyssia510
I HATE Rogers!
My grandma wanted to upgrade from a digital box to HD. Take her to the mall last night to talk to Rogers to get pricing etc, she decides to go ahead with it but I need to return the old equipment first before I can get the new box, but they assured me they had hd boxes in stock. Go to her house to grab her box, take her and my kids back to Rogers, they no longer have any hd boxes 30 mins later. Get them to call around and put an HD box on hold for me at a store in my city. Take my grandma home, pack up the kids, go to the store in my city, confirmed I was getting a hd box not a pvr four times.
Drive back to my grandmas today, try to hook it up, it will not work. Call tech support, get some genius that insists I cannot have the cable cable going into the box, and all I have to do is remove the cable and unplug the box and it will work. Hang up, play around with it some more, get it to work(with the cable feed hooked up) with a box not authorized message. Call back, find out I was given a pvr instead of a regular hd box. Now I have to go back to the store to exchange it for a regular box. Get to the store with my three year old(left my grandma at her house). Only to find out the guy I talked to right before I went, removed me as an authorized level one, and I can't do the exchange now. Get my grandma on the phone to reauthorize me and finally get the box exchanged, get it set up and find out she doesn't even have cable now. Had to call Rogers again to get her cable fixed.
I'm dreading having to explain this bill to her with all the screw ups and partial charges on it.