Hi Everyone! Thank you for your comments ! .. they have given me some ideas to work on.
I'd like to add from your comments that first, I had been buying the diapers for my daughter and I did buy more because we wanted the diapers - the coupons were an enticing bonus which we thought we should have since they were advertized on the packages and I thought the coupons would be useful. I don't know what coupons were supposed to actually be in the bag, but I am pretty sure they should not have been what Jessica mailed out to me.
I do feel kinda depressed over all of the emails which don't go anywhere. ( I'll get over it soon enough, but it's just the effort and the expectations I'd hoped for that make me sad ) I honestly tried my best in the emails but I am somewhat disappointed in myself for my own wording on my last email to Jessica. I think I could have handled that better and nicer.
I really like all of your ideas of phoning them. I just have to work up some kind of momentum to do it after the failure in the emails.