Completely loosing it with SDM right now!!!!!!!

I think after Christmas redemption I am sooooo done with SDM!!!!!!

So I went to do my 20x shop this morning. Everything all planned out. Manu. coupons, personal coupons, What i was getting down to the dollar thanks to worz! Should mention I also went to the same SDM i go to EVERY TIME these is a 20x event, and NEVER had problems once!!!!

Anyways I go to pay and and as Im walking out I notice there are no bonus points! So i went to talk with a supervisor, who said, "Something isnt right" after I told her what happen. We took all my things and coupons and did refunds 4 times before the system would allow me to get my 20x points!!!!

1st transaction- we redid the whole thing thinking the cashier messed up
2nd transaction- we took out my xxx pts wub xxx
3rd transcation- i dont remember I was sooooo frusterated
4th time- I finally just said "screw it" just give me all my coupons back in ring in my stuff!!!

So needless to say I had to walk out of SDM with $53.67 oop and 10200pts just so I will have enough points at Christmas redemption!!!!!

what were your coupons. You spent 53.67 after tax without coupons, maybe some of the coupons put you under which was causing the problem? I don't think this is a big deal, nor any reason to start calling out SDM and saying you won't shop there... Trust me, you'll be back. Even if it was a total glitch, its still the best program. The supervisor said something wasn't right. Be glad they actually took the time to fix it for you.

I guess it's because of those personal coupons. Usually it states sth like 'not to be used in conjunction with any other promotion or coupon'.
It's 20X event, besides u have manufacturer's coupon. the system may not be able to figure out. I used only manufacturer's coupon and those VIB coupon. The transaction went smoothly.

i thought personalized coupons code didnt count towards the $50

Sorry you had such issues!

I successfully used a 8,000BP WUS $30 on food and snacks coupon with 20x the points - but only because my total dropped below $50 after manufacturer coupons (the cashier wouldn't have scanned my BP coupon other wise, so sometimes it's nice to have cashiers who don't know the coupon policy)! I earned 18,000 points today (my total was exactly $50.89 before coupons for the 10,000 points).

But yes, personalized coupons for $$ off or that make a product a set price DO NOT count towards your total. So if it's $4.99 regularly and you have a personalized coupon for $2.00 off or buy the product for $2.99 - the points will be based on the $2.99 after price (so only 20 points instead of 40).

Not sure if that was your issue or not though.

Edit: Got my totals from my shop wrong

The personalized coupon doesn't count, only manufacturer coupon and the xxx pts wub xxx can be combined with the 20x offer. I have done it many times and got both offers.

I shopped today and handed the cashier my products and she rang them all in. My total before taxes was $50.18 I saw on the screen I could have earned 10,000 points with an optimum card. Then I gave the cashier my manufacturer coupons and it still said 10,000 points even though my total was now less than $50. Then I handed the cashier my personalized coupon for 75 cents off and cashier hit total. Then the screen said you could have earned 490 points with an optimum card.

So I asked her to void the personalized coupon and the amount of points went back up to 10,000.

So if you used any personalized coupons to lower your total before tax to under $50 that is why you did not get bonus points.

The reason why personalized coupons don't count towards the $50, is because they are essentially no different than a "sale" on an item. A $5 regularly priced item could be on sale for $4.50. Or it could be marked as $5 and there could be a "personalized coupon" from Shoppers for $0.50. In either case, it is Shoppers controlling their sales/promotion which is why it won't count towards you total. This is the same reason why on the above example, you will pay tax on $4.50 on either a sale or a personalized coupon from Shoppers. However, assume that something is selling for $5 and you have a 50 cent manufacturer coupon. Under this scenario, the manufacturer coupon is treated like cash. So although the cashier enters 2001 and the coupon value before totalling the bill, the 50c coupon is considered the exact same was as you pulling 50c out of your pocket and paying cash. This is why under the manufacturer coupon example, you pay tax on the full $5. This is also why, by law, Shoppers has to give you the bonus points once you hit the $50 or $75 minimums BEFORE manufacturer coupon, because they are still collecting the exact same amount of money. The only difference is they are collecting some from you and some from the manufacturer.

^^^^excellent explanation :top:

Sorry for the rant yesterday.I was just so upset. I missed pointing out the fact that on the last 20x day I used a personalized get 8000 bonus points wub $xxx and it worked no prob. As well as using manufacure coupons. Come to think about it I even posted a brag about it. But yesterday I went through and it seemed like even my manufactured coupons weren't being allowed or good enough!

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Originally Posted by luckbealady

Sorry you had such issues!

I successfully used a 8,000BP WUS $30 on food and snacks coupon with 20x the points - but only because my total dropped below $50 after manufacturer coupons (the cashier wouldn't have scanned my BP coupon other wise, so sometimes it's nice to have cashiers who don't know the coupon policy)! I earned 18,000 points today (my total was exactly $50.89 before coupons for the 10,000 points).

But yes, personalized coupons for $$ off or that make a product a set price DO NOT count towards your total. So if it's $4.99 regularly and you have a personalized coupon for $2.00 off or buy the product for $2.99 - the points will be based on the $2.99 after price (so only 20 points instead of 40).

Not sure if that was your issue or not though.

Edit: Got my totals from my shop wrong

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Cashier would not give me the extra 8000 points for shopping $30 in food, said it couldn't be combined with the 20Xs.......... lucky you!!

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Originally Posted by harriet loeyr

Cashier would not give me the extra 8000 points for shopping $30 in food, said it couldn't be combined with the 20Xs.......... lucky you!!

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Like I said, the only reason she let me is because my total dropped below $50 after my coupons - she informed me because it was only $42 that I would not be getting the 20x the points and could use the coupon. Sometimes not know their own policy turns out to be a good thing! :)

Ah, that's too bad.

Hopefully you feel better today, though, because the RIDERS WON! :cheer2:

Did they maybe type in the coupons as 2002 instead of 2001?

really? scbpooh is THE POOH which is to say that she is the sh*t as in she knows her stuff when it comes to maximizing sdm and points it IS a big deal as it wasted HER time . My two cents worth.

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Originally Posted by stevstevd

what were your coupons. You spent 53.67 after tax without coupons, maybe some of the coupons put you under which was causing the problem? I don't think this is a big deal, nor any reason to start calling out SDM and saying you won't shop there... Trust me, you'll be back. Even if it was a total glitch, its still the best program. The supervisor said something wasn't right. Be glad they actually took the time to fix it for you.

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Quote:

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Originally Posted by wendyjane

really? scbpooh is THE POOH which is to say that she is the sh*t as in she knows her stuff when it comes to maximizing sdm and points it IS a big deal as it wasted HER time . My two cents worth.

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diDN'T say anything about anyone not knowing there sh!t. I know my way in and out of SDM as well, and personally, when it comes to getting 20x points, I don't see the need to live on the edge and try to get as close to 50$ as you can. You're getting 20x points on the next 10$ you spend, so why risk it? Understandable if its x points when you spend 75... But this is straight up 20x points. Just buy what you need, and get 2 of something. Much easier if SDM messes up which they often do.

But one thing I do know, it was a rant, and as smart as scbpooh is, she'll be back! I can't count the number of times I've seen almost the exact same things posted out of frustration for SDM. Am I the only one that has never had a problem with SDM? Worse I've had was saying you can't buy more than 4 items, and I say I want 20, just ring them in, I am glad to pay the 'after limit' price.

Quote:

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Originally Posted by stevstevd

diDN'T say anything about anyone not knowing there sh!t. I know my way in and out of SDM as well, and personally, when it comes to getting 20x points, I don't see the need to live on the edge and try to get as close to 50$ as you can. You're getting 20x points on the next 10$ you spend, so why risk it? Understandable if its x points when you spend 75... But this is straight up 20x points. Just buy what you need, and get 2 of something. Much easier if SDM messes up which they often do.

But one thing I do know, it was a rant, and as smart as scbpooh is, she'll be back! I can't count the number of times I've seen almost the exact same things posted out of frustration for SDM. Am I the only one that has never had a problem with SDM? Worse I've had was saying you can't buy more than 4 items, and I say I want 20, just ring them in, I am glad to pay the 'after limit' price.

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I don't live close to the edge either when it comes to being within a few pennies of $50 but I am in a position where I can throw a couple of extra items in my cart. Not everyone is....so keeeping close to $50 can be very important. IMO the cashier should have been faMiliar enough with the Optmimum program to know what the problem was before doing four transactions.

I find it's hit or miss what the cashiers are told. Depending on where I go, a cashier may or may not let me have milk in a redemption. I don't waste my time arguing yes or no, I just substitute if there are problems. I suppose not everyone has this luxury as you point out. If all you have in your pocket is 55$, not much you can do. I don't even know what the problem was in the end of the above example... whether it was personalized coupons, manufactur coupons, SDM glitch, etc. I think with so many variables it would be tough for the cashier to know since sometimes the register itself doesn't know - and SDM head office doesn't even know.