Hey everyone!

Just a quick update: these are the two threads already shared and wanted people who did respond to get the reply answer once and for all.

1. http://forum.smartcanucks.ca/376203-loblaws-coupon-policy-rediculous-canada/

2. http://forum.smartcanucks.ca/376660-coupon-policy-superstore-loblaws-canada/



I sent a message 2 weeks ago and finally got this answer so I have to say it was not the easiest answer to prye out of someone. Have a name and position and written confirmation that you can print and bring with you.

REPLY:

This is a follow up email to our phone discussion regarding our Loblaw coupon policy. Please find attached a copy of our policy.

Further to our conversation, I would like to refer you to and guideline 2.6 “Coupons have no cash value” and 2.7“if the coupon value exceeds the retail value of an item, the coupon value will be reduced to reflect the retail value of the item”. To clarify your inquiry, regarding the use of coupons with sale items; stores are to accept coupons, even if an item is on sale or clearance.

Regards,



Samantha Gellizeau
Senior Customer Service Representative
1 Presidents Choice Circle | Brampton | Ontario | L6Y 5S5
(905) 459-2500 Ext. 621949 | F: (905) 861-2387 | [email protected]

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and here is the POLICY she also kept telling me she was going to send me-like she was doing me a favor. She was not pleasant at all and no compassion at all for misunderstanding and was going to contact store and person in charge to see what they can do for losing opportunity of purchasing. So...here is the policy I need to be thankful for...
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Coupon Policy – June 2011
1.0 Policy
Coupon zone coupons, LCL flyer coupons, LCL website coupons and President’s Choice Financial® coupons are all gladly accepted according to the terms and conditions printed on the coupon. Manufacturer coupons are accepted for in store purchased items according to the guidelines listed in section 2.0.
2.0 Guidelines
2.1
The item being purchased must conform to the product details on the coupon including size, brand, quantity, co-purchased item etc.
2.2
Only Canadian coupons are accepted.
2.3
The expiry date must be valid.
2.4
The coupon must be presented at time of purchase.
2.5
A coupon cannot be redeemed against the "free" item in any offer where the customer buys more than one item to get one or more item for free (BOGO deals). Eg. Buy one bag of chips, get a second bag of chips free – a single coupon can be applied to the purchase of the two bags.
2.6
Coupons have no cash value.
2.7
If the coupon value exceeds the retail value of an item, the coupon value will be reduced to reflect the retail of the item.
2.8
All sales taxes are paid by the customer at the retail value of the product. Refer to 2.9 to see Free Item guideline.
2.9
The value of a coupon that offers a product for free will include the amount of any applicable taxes.
2.10
Home printed coupons from emails or websites are accepted in black/white or colour. Manufacture coupons must have a valid manufacture address on the printed coupon, expiration date and be completely legible.
2.11
Photocopies are not accepted.
2.12
Coupons are void if they appear distorted or blurry.
2.13
One coupon only per item purchased may be redeemed during each store visit, even if a limit statement is not included on the coupon. Coupon stacking is not allowed.
2.14
The Store Management reserves the right to restrict individual item purchase quantities to reasonable family limits.
3.0 General Information
3.1
Each coupon will be reviewed to ensure it complies with the details of the section 2.0 Guidelines. We appreciate your patience during this validation process.
3.2
Customers with excessive amounts of coupons in a single order may be asked to relocate to complete their order as a courtesy to our other Customers.
3.2
We may change this policy without notice at any time.
3.3
All coupon redemptions are subject to the policy in effect at time of redemption.
3.4
Competitor’s coupons are not accepted.

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So according to her 2.6 and 2.7 references, in the Coupon Policy - Am I missing something??? Is that not even close to what the laymans terms (First paragraph that I asked her to spell it out for everyone to understand). No wonder their interpretation is wacky.

Anyway as promissed I said I was going to try and get at the bottom of this, hope this helps us being armed with a little defence in writing to prove our case to show to management.