same here. I used the pop one, it didnt show. Last week used 20 times Royal, it didnt show either! If you got an answer from HO, please share:) Thanks!
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I called and it wasnt pleasant. He said it should show on receipt Or it means it didnt work; and there is nothing he can help. After reasoning with him, he was willing to grant me the Bp, but stressed this is just one time courtesy and wont help me next time. I said, you know what, If SDM's system worked correctly, I wouldnt even need to call the HO.
Seems the 20 times ones wont work for me.... could it be store specific? trouble....
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Hmm according to this thread you are not the only one. It be alot easier if everyone incl. C/S staff knew more about these coupons i have a feeling the 20x type must be added later. But if thats the case it should be noted on the coupon.
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I used a 20x any cookies on the weekend and I have 190 item bonus or something like that on the receipt. They cost $1.99 so I'm not sure how that's 20x the points (I think it should be 200?) unless the base points get subtracted from that. I also wondered if I bought two packages if I would get the points for both as it's a 20x not a x amount :shrug:
I bought many other things but only the one package of cookies for 20x. I do think I should have got my base points plus 200 (10 x 20) but am not going to make a big deal over 10 points. I had a huge issue with that transaction though, as I bought items that were shown in the flyer as having bonus points and none of those points showed up. I went back into the store for some of them which I had noticed, then had to email for more of them as I noticed after I got home that I was still missing points. It was the strangest transaction I've ever had with Optimum, but the majority of the points ended up in my account so I'm happy.
I bought 3.99 royal tissue, when I called yesterday I was given 570bp because he said the base points need to be taken out. It makes sense, as I've got the base points on my receipt when purchase...
3*10base pts*20=600
600-3*10basePoints=570
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Got my free Cheerios yesterday ($1.77 - $2 personalized coupon for any cereal).
Cashier could not believe. She said I must be a very good customer, and then told me that Wednesday will be an email coupon 20x day LOL
Yep, that's right, that means you got 20x the points. The first 10 points are regular points and show up in that part of the breakdown of points, and then the 190 points (or 19x the points) are the bonus ones, and show up in the bonus part of the breakdown. 20x the points means regular points, plus a bonux 19x the points.
So your 20x the bonus points showed up right away.
Though these coupons say 'valid on any', they are valid only on certain types. This week I got $2.50 off any Softsoap liquid soap coupon, but it worked only on the aloe kind, not on the other scents. So if you don't see the points or discount right away that must be the reason.