Shoppers cashiers $#@%^&&*$#!!!!!
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Shoppers cashiers $#@%^&&*$#!!!!!
We'll not all but I have certainly had my issues with some of them. It is the ones who don't understand or really know what is going on that are the problem ones for sure.
I have problems almost every time I go. One week I asked for a raincheck, she told me to go grab the sticker. The next week I grab the sticker to ask for one, and the cashier came over and told me I'm causing trouble. I can't take the sticker off - if I do, I won't be allowed to buy the item at that price (it was the very angry way she said it). The supervisor heard this, and instead of apologizing, backed her up. Last week, I was aiming for $30, after I paid I checked my receipt and an item was priced too high. She refunded the item before I could say anything. I told her it would ruin my points. Supervisor came over and said we'll just re-do it with the lower price (sort of nice of her). Lots of stuff….. Then I told her it wouldn't work because of the SCOP…. She said - well we don't do it unless you ask… (with condescending tone) Um, what do you think I'm doing (of course I told the original cashier). At the end of it all, she says - you need to calculate your totals BEFORE you get to the cash. I always do - I bring a calculator with me, and have extra items in my cart.
Last night - I can't even explain. I had 2 coupons, and 2 email coupons for bonus points. I told her I was wanting to hit the $75. I watched and asked her to subtotal - and when there, I stopped. She said in very ANGRY way - you can't do that! The coupons are bringing your total too low. No problem, I hear this all the time. I said, the computer says to issue promo. She said - that's because you haven't paid yet. I mentioned that coupons count as cash, but knew I shouldn't bother. It was the way she was shouting at me in an angry tone, and putting her head in her hands and shaking it hard. Over and over. I asked her to call someone else. I know all of these people, I shop there all the time. He also said you can't go below $75. I told him I shop every week and he knows it, and coupons always count. He said to put the coupons in, and if it still says to issue card, to do it. I told him it already says to issue card - but whatever - I said do it. (lots more rude things and head shaking, and people in line behind me. I told them to serve the next person please because I was embarrassed - they said they could call someone else… but they weren't). So, my coupons go in, and it says: ISSUE PROMO!!!!!!!!!!! Does she say anything???? NOOOOOOO. THEN, she looks at my bonus point coupons and again - YOU think you can use these too!! You can't do that. She was angry, her body was kind of shaking. I told her these were sent to me to be used. The supervisor told her to key them in. She didn't say anything to me, gave me my receipt and served the next customer.
This doesn't do it justice. I'm a bad story teller. I didn't say anything rude. I said, I see that you are upset by this, but it is policy that you can use coupons. I mentioned an example of 20x day and still getting the points - but she freaked out - insisting you certainly don't get points unless it's $50 after coupons. I knew there was no point in saying anything. But by the end I was angry. There were several people in line behind me - thinking I'm one of those crazy customers. Then I wanted to say something like - don't you owe me an apology? But I was too angry to engage in anything. If it didn't go my way - I may have said something inappropriate. The supervisor said, bye, have a nice evening - and I gave him a look, like, really?, but said thanks. He is very nice, but ill informed himself on coupons. I have had issues using coupons with him, but at least he's very nice about it. She was ANGRY - like I was stealing and she chased me herself into the parking lot.
Wow, what a vent - I think I wrote all of that without breathing. Kind of hope no one reads this!
I don't even bother going to Shoppers anymore. Too much trouble and stress. I redeemed all my points, shredded my card and moved all my meds to Safeway.
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This is like a reg day for me at shoppers.
Today i had an issue with taking coupons with a quebec redemption . I dont get why yhry cant just send them to the appropriate address and have a satistfied customer. I emailed head office they were closed i got an email saying it could be a while til i hear from them. Ill be calling in the morning.
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I very rarely shop at Shoppers, I am happy whenever I hit the first line of points and get $10.00 lol. I did stop into shoppers last night and while there stopped to check my lottery. WOHOO won a free ticket, should have been an easy transaction but nope it was not. All I wanted was an my free ticket with an encore. Ended with an angry cashier because she printed off more then I wanted because she claimed it was what I asked for.
I know… it's all the time. The one I used to go to had decent cashiers, but the store was never stocked. Always half full, and what was there was often expired (by a lot!). At least this store has decent stock. The guys who do the stock are very nice and helpful. It's the front end that stresses me out. Oh, and wastes my time!
wow, your shoppers seems to be having a horrible time keeping their cashiers in line. To be honest No cashier should be arguing whatsoever.. PERIOD. Not becaue they have no right but usually they DONT KNOW . sometimes things change and they dont get the memo and then when all is actually WELL and fine with supervisor they end up being RED because they were quick to bat you off like a mosquito instead of calling someone to clarify. If she cant handle stress.. which clearly comes with the job , id suggest maybe a less harsh environment . Imagine there was an actual customer who YELLED at her? I'd imagine her response is to fuel it further or maybe close her mouth and take it... it didn't mean she had to be completely rude to you when you didnt bother her with anything else but her JOB.
I work at fast food and you can imagine the crap I hear from customers saying IM ripping them off.. actually no, the company that pays me does... I didn't sell my soul to my workplace..I just go in the days I work, Do my job and go home and rarely think about the company on my OWN time... so no i dont make prices.. and im not responsible. I get people stating food is too small and we dont fill the food containers to full. When infact we can barely close the container because its exploding with food... I usually dont say anything but explain to them if they want a bigger size it would be extra... as it seems this container size isn't enough to fit your needs.. maybe you should pay the actual price of $6 for fries.. and then they freak out AND SAY NO... NO its OK . I'm fine wih what i have. Then they load up on ketchup, hotsauce, salt, pepper, ALL the sauces you have , MAYO. and i say nothing other than the sauces that cost extra will need to be paid for aswell....:)
whoa sounds like that cashier is going to give herself an aneurism. What do you mean she chased you into the parking lot?
Sounds like you need a new SDM. I avoid the crappy ones now and just go to the coupon friendly ones. I try to go during the day too rather than after work because I find the day staff is better informed
couponing at SDM is a NONO to me also. unless one of the supervisor is working there(the only one that is coupon friendly) out of rest of the crew. They are the only store that will not let me use a $1 coupon on a $.99 item.....
this is the main reason why i am trying to trade my now 95000 plus pts. too stressful with sdm/ cant deal wih them.
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:( I know how that feels
@vaughangal-did you check the Donate Points option to see if there's a local cause in your area that could benefit from your points? Just a thought if you are keen to part with them.
Since I don't use points for redemption on purchases, I donate my small points amounts to charities. Bonus point amounts make the giving better.
Well, don't go to Shoopers and I actually don't to it my sis didn't anymore either because the sale items and the points program is hard on her budget
I had a funny experience.. in review, a few days ago.. I had a mamogram and popped into shoppers to get some Olay with my $3wub2..it was more painful than the test.. uggh coupon says it will include tax in total if applicable.. as the beauty bars (soap) were $1.25 for pack of 2.. YaY free to me.. anyways.. It took about 20 minutes, 2 cashiers AND a supervisor to find a way to enter it. I tried to tell them but somehow the sound didn't seem to reach them through the cone of silence :O) anyways.. the one girl says.. you can't do this here.. I'm like, sure I can.. your policy states.. blah blah blah.. she is like we have a policy?? loll I told her to look online but lordie.. Why don't the stores train their staff??
Last week I bought a pampers diaper $10.99 that was on sale and used the shoppers email coupon for $4.00 off . After I paid I realised they charged me $15.99 for it. So even after the coupon I was still paying more for it. So I asked the cashier and the cashier called another guy. He looked at it and was saying that he was going to return the difference. So I told the guy about the Scanner Code of practice and the product was supposed to be $10 off and it seems he doesn't even know what it was. Lol ...So I said can u pls call the supervisor. He go "I am the supervisor". I said check the exit door and see whats written in the paper there... lol... So he went to read it and then he came back and said wait I have to call the next supervisor or something like that. The other guy was helpful and he said yes I'm rite .. and got my problem solved.. pheww..
I hear you all on the SDM problems. I used to be a regular shopper there, but have had so many snarky clerks and staff acting like I'm trying to rob them, I simply don't go there anymore. The points aren't worth the hassle. I used to buy our transit passes there regularly, buying a GC first to get points. I was told (incorrectly) too many times that I could not buy transit passes with GCs, had to contact HO to correct them. They'd give me extra points for my inconvenience, until the next time when they gave me a hard time again.
I went today because I had something to mail, and found some deals to buy while I was there, but that was the first time I'd been there in months.
I couldn't agree more. :)Quote:
Originally Posted by savess
I must be lucky because we have the best SDM in Orillia . The cashiers are amazing, most coupon themselves so it makes the process so much better! They have gone above and beyond for me countless times. It's my favorite place to shop now and thats mainly because of the amazing staff! Sorry to here so many of you have had bad experiences there :( I guess it just depends on the staff/store. The other store here is good to but I have had a few bad trips there but that was in the CP part of SDM.