**UPDATED** Sears customer service sucks! (Sears owes me $850)
**** As of May 8, 2014 Sears still has not credited me back a bed that they picked up ****
Bought a Sears brand bed from the Whole Home MD line. :mad::mad: This bed made my whole BODY ACHE. It felt like I was breathing in fine particles that made my body expand so the particles could have a place to stay. :mad::mad:
If this wasn't bad enough, the delivery company guys put their dirty hands all over my new bed. I couldn't remove these stains. The name on the delivery truck said UniCo and not Sears.
I bought this bed because a Westbrook Sears employee, David Wxxx, spent 20 minutes telling me how this was the greatest bed in the world. He told me that a plush mattress was a firm mattress with a pillowtop but it isn't. A plush is like a medium firm bed.
I noticed that Sears deletes reviews from their website so I am putting my review here.
I am sure this bed would have killed me! Sears is that why you are going bankrupt because you killed all of your other customers. :shrug::frown:
Sears I am still waiting for my refund, your website says it takes a few days, it is way more than that now. :icon_scratch:
(Will update if I get a refund of $850.00)
============Part 2==========================
Michelle, the manager at Westbrook Sears, refused to help and laughed at me (I was so sick from the Whole HomeMD bed) told me to call the 1800 number.
Called the 1 800 number and talked to a Ram who kept putting me on hold and told me that I would have to do an exchange.
Went to Brentwood Sears where Katherine Hxll also refused to do a return and forced me to buy another mattress. I told her about the delivery people and their dirty hands. She told me that other customers had complained about them. She herself said she had a problem with the delivery people. She said they came to her house at 7am and she sent them away because she was in her pajamas. Katherine also said she put comments in the special instructions like pick up two Tim Horton's coffee, she thought it was funny.
She called me later that day saying that there was a problem and she spent at least 20 minutes talking to a Samuel at the delivery center. She said it was all cleared up.
Surprisingly, the same delivery people showed up, they looked like the members of the most hated band in Canada Nikleback, they once again put their dirty hands all over the bed. I called Katherine and told her and she said that she would send cleaners and I told Katherine they picked up the other bed even though the guy said they usually don't. Katherine told me to call the 1 800 number and tell them the bed was picked up. I did and talked to a Pearl and told her and she said she made a note in my file. I waited several days and no cleaners came so I talked to Katherine again and she said she would do a return. Marshall called me and the delivery people came again to pick up the mattress.
It seems that Katherine entered the exchange incorrectly in the Sears system. She was supposed to create 2 entries one for a pick-up and one for a delivery. Instead she only created one entry, for a delivery with special instructions that this is an exchange (which also appears on my receipt). Even though the delivery people picked up the mattress their system shows no record.
After talking to three separate people at Sears, the first two said they would investigate and get back to me because my receipt specifically states it is an exchange even though it was entered as a sale, they didn’t. Called a third time and talked to a Paul, who told me I was a liar and that he didn’t care. I could tell by some of the stuff he was saying that he had me investigated. Paul said there was nothing that he was going to do. Paul said that there was NO note on the file from a Pearl or any indication that I called that day saying they picked up the bed. He told me he would email Katherine and told me to call her.
So, now I have called and emailed Katherine and she is not returning my phone call or email. :confused:
This is how sears is surviving the bankruptcy by stealing from regular law abiding citizens. Something Sears would no nothing about.
:hahaha:I hate to tell you this Sears but your own delivery people took my really old mattress for free and unwrapped. The delivery people only like to pick up wrapped in plastic beds. Your own delivery people stole $30 from you. Sears that is how much you charge to recycle old beds.:hahaha:
Something curious, each time they delivered the bed there was a two foot long hole in the plastic, which smelled like exhaust or rat poison or something else equally bad.:eek:
I even did a price match for the first bed, went to the store printed everything out and left it their and they still haven’t done the price match for the bed. I wasn’t going to complain because I was supposed to get a refund for both beds. :mad:
SEARS YOU SUCK!
YOU STOLE MY MONEY AND TRIED TO KILL ME.
I HOPE KARMA GETS YOU!
