@
amira and to all my sc members.
I called today morning at shoppers 1800 # @8:45 to figure out why I did not receive my 12000 bonus points.
The rep was very nice but she put me on hold about half an hour and at the end I was told that I did not receive my points because I used 3000 points food and snack coupon.
And was told that they have set up in the system that 2 big coupons with threshold amount can not be combine together,that is why system only awarded me 3000 points....
And more over she told me if I have theses types of coupons more then one to load then only load one offer which suits you best or if I want to use both then do with small threshold amount first.
More over was told that they are updating their system to overcome all the issues.
At the end she credited me the difference of the 12000 points,I already got 3000 points so she credited me 9000 points instead of 12000 points:(