Share your personalized Shoppers Optimum offers here!

[Poobah]

I was thinking the same thing.... @Poobah and @ReallySC plz guide us how to talk to sdm CS folks over the phone

I haven't tried combining a redemption with a personal offer, so I really don't have any input in that specific arena. But generally, I just talk to them very casual, on friendly level. Keep it light, find common ground and be thankful for their assistance etc...

Oh and cross your fingers?

[FallenPixels]

about the monday offer...I have called twice...still told No you cannot redeem as well as get points....does anyone have the correct formula of what to say to csr? Seems like their could be the correct way of asking for what I want!??

Officially, you don't get points when you redeem despite most ppl getting the points so prob not much you can do.
They said they are crediting, just late, so I would hold off calling for those who haven't and redeemed. You might get them in a day or two.

[momi]

Well I start with asking their name, how's their day been ... lol ;-) On serious note, for my Monday 16K offer that I called about, I did not redeem any points so it was an easy discussion on a legit points missing inquiry. Now if I had not received the points for both of the other two 3K offer shops last week (one of which I did redeem to pay), I had the plan to ask about it but didn't need to since the points were in fact added after all. I honestly did not expect it to go through so was pleasant surprise.

I haven't tried combining a redemption with a personal offer, so I really don't have any input in that specific arena. But generally, I just talk to them very casual, on friendly level. Keep it light, find common ground and be thankful for their assistance etc...

Oh and cross your fingers?

Thank you.....guys for the brief explanation...
I really liked it...
For me if I am redeeming the points.,and using the personalized coupon for big offer,I think I will not call...
I will just wait because I don't want to tell them what works out and what doesn't lol

[FallenPixels]

I got my points from last Monday so check your accounts!

[annedougherty]

Check your accounts. Pretty sure the 16k I just got moments ago is for last Monday.

[uanoor]

Yeh I will definitely choose not to call in that case, its simply informing that their system is awarding points by mistake and they will fix it even sooner. Which otherwise may take some time, lol.
I really miss my fav. (right Anna lol) 3.87 milk coupon which worked for 4 bags including homo. After some time they fixed that. And I'm sure they will find out and will fix it soon. I didn't try to combine points offer + redeeming but am tempting to do this some day.

Thank you.....guys for the brief explanation...
I really liked it...
For me if I am redeeming the points.,and using the personalized coupon for big offer,I think I will not call...
I will just wait because I don't want to tell them what works out and what doesn't lol

[jasperandchar]

Does Cadbury own Nestle or vice versa trying to figure out eligible choc. bars for the deal posted purchase $5 get 1k, thanks

[Anna Michele]

Does Cadbury own Nestle or vice versa trying to figure out eligible choc. bars for the deal posted purchase $5 get 1k, thanks

Yeah sorry they are different bit I did see jersey milk $1.99 that is cadbury and there is coupons

[Poppy111]

I redeemed last weed got points back but noticed I didnt get 1000 bonus points for chocolate promo.
My brain cells were a little fuzzy due to a couple of ciders so I got the great idea to e-mail for my points.
Later when my head was working better I thought what the heck did you do they will claw back your points.
Got answer a few days later very very nice rep put my points on didnt mention anything about the redeemed points. Even said Hope you have a great time redeeming your points.

[d.ot]

Does Cadbury own Nestle or vice versa trying to figure out eligible choc. bars for the deal posted purchase $5 get 1k, thanks

As far as I know, they are different companies...best bet would be to check out Cadbury brands to see which chocs are valid for th 1k promo and find coupons for those (Jersey Milk, like Anna mentioned)

[kimijeen]

Thank you fallenpixels and anne for the encouragement to look again....I got my 16,000 points tonight, even though I was told No. I feel like I lucked out and not in a hurry to wait it out but will see.

about the monday offer...I have called twice...still told No you cannot redeem as well as get points....does anyone have the correct formula of what to say to csr? Seems like their could be the correct way of asking for what I want!??

[peachies]

I called this morning about my missing points and the credited me my 12000 pts. Just checked my account and received another 12000 pts!!!! I wonder if they will take back my points.

[MissK]

Got the 16 000 points too!

[rayraycanuck]

Received by 16k as well. With the Cadbury it has happened twice that I did not receive, other times np. Large Maynards stuff always worked. Who knows. Cadbury it has always been the large Dairy Milk line of bars I purchased.

[ReallySC]

I called this morning about my missing points and the credited me my 12000 pts. Just checked my account and received another 12000 pts!!!! I wonder if they will take back my points.

Peachies ... you made me look at my account just in case! Just had a very pleasant surprise