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We are looking at our refund policy and will update as soon as possible.Until at least May 25, 2020, Customers are not required to pay a fare when they enter the rear door of the bus.
Customers will be required to wait until at least April 6 to purchase any HSR fare products, including tickets, passes, DARTS Books, Taxi Scrip, and renewals of Senior Annual Passes.
Senior Annual Pass holders do not need to renew their passes even though their current Pass may expire March 31, 2020. We want to assure you that you will not be denied service and will have ample time to renew your pass once service is back to normal.
Customers should also refrain from purchasing April Month Passes from the HSR, our vendors, or through PRESTO until further notice.
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Until further notice, there is no fare or Trans-Cab premium to be paid, and transfers are not required. Trans-Cab will now carry only 1 or 2 customers per vehicle, depending on vehicle size (sedan or minivan). This may result in additional wait time depending on vehicle availability.
In the Red Hill Business Park, Trans-Cab service will operate on weekends only, replaced by shuttle bus service Monday through Friday.