Scop rant(advice,tips and knowledge appreciated)

[Murms]

Your very Welcome. Glad I could help answer your questions. I've experienced Scop a few times and it's been so awesome. I remember my first time was when I was buying picture frames and I noticed I was over charged. This was before I knew about Scop. I went to customer service to get my difference back and she said because we have comfirmed the price scanned wrong you will get this frame free of charge and this one for the sale price. I was in shocked as I learned later on that the csm could have easily just gave me back the difference instead of mentioning the scop. Now that's customer service. From my experience most cashier don't know about scop and will just change the price to the shelf price if you mention it but they should also be applying the scop as well if the item scans wrong.


May I ask what your experience was?

Oh wow, yah that's great that they mentioned it! I have never experienced SCOP before but definitely hoping too! Great thing that you checked your bill. Thanks so much for sharing your experience

[ilovecats]

Customer must make the claim at the register

[tjthemanto]

Hello everyone and thanks for clicking! What is SCOP? what does it stand for? Where and when does it apply? Are all cashiers aware of this?
I need help clearing up these questions as I am unsure. Thanks for the help!

Most cashiers are aware of it , if there store participates in it. Usually they have sticker/sign right at the till or at the door entrance.

But you always have to point it out & ask for it , on their own they won't offer SCOP to you ..generally its not their fault as there are instructions from the top.

They usually try to give it to you at the shelf price or advertised price when its scanned higher , but when you insist on it , only then they give you SCOP.

Sometimes they can do it on their own & sometimes they will get a manager, supervisor to overide it for you.

But the more knowledeagle you are about SCOP the more easily they give it to you , once they find out that you know what you are talking about.

[tjthemanto]

Hello everyone and thanks for clicking! What is SCOP? what does it stand for? Where and when does it apply? Are all cashiers aware of this?
I need help clearing up these questions as I am unsure. Thanks for the help!

What is the Scanning Code of Practice?

By Kimberley Clancy - www..ca

The Scanning Code of Practice is a voluntary code that nearly every major retailer in Canada adheres to. It promises the customer accurate price scanning at the register on all UPC scanned or Price Look Up (PLU) merchandise. If an item scans in at a price higher than the shelf price the customer gets it for free (or $10 off if the item is more than $10)

The scanning code is endorsed by The Competition Bureau of Canada was created from the collaborative efforts of the Retail Council of Canada, the Canadian Association of Chain Drug Stores, the Canadian Federation of Independent Grocers and the Canadian Council of Grocery Distributors.

At participating retailers you should see this sign on the entrance doors and at the till that reads:

Scanning Code of Practice If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.

FAQ's ABOUT SCOP

Who participates in the SCOP?
Nearly every major retailer in Canada participates in voluntary Scanning Code.

For a list of all participating retailers - Click Here

If the store I am in does not have the sign do they participate in the SCOP?
Although all participating retailers are suppose to display the Scanning Code of Practice sign as shown above, not all do. See the link above for a full list of participating stores and chains.

Does Zeller’s particpate in SCOP?
No, Zeller’s does not participate in voluntary Scanning Code. Except for i Quebec where this code is the law and not voluntary

Will the cashier give me the product free without mentioning the SCOP?
It is likely that you will have to ask the cashier to apply the Scanning Code of Practice. If the store is a participant they must give it to you for free or $10 off if the priced scanned is higher than the shelf or other displayed price. If the store will not apply the code, call 1-866-499-4599 and register a complaint.

How about if I more than one of an item that scans in wrong?
If you buy three identical items you are entitled to the first item free, the following items will be adjusted to the lower price.

How about if I buy many different items that scan in wrong?
You are entitled to the first item free per unique UPC, so if each item has a different UPC each item is free. You are entitled to one item free per unique UPC code.

The product had a price tag on it does the SCOP apply?
No, the Scanning Code only applies to non-price ticketed items.

The displayed price was expired, does the SCOP apply?
Yes, if any displayed price for that item is lower than the price the item scans for Scanning Code applies.

The item was on clearance does the SCOP apply?
If the item is not ticketed with a price and the mark down was only by a sign or dsiplay than yes, the scanning code applies.

How about if the price that scans in for lower than the display price does the SCOP apply
No, the Scanning Code of Practice only applies if the price that scans in is higher than the shelf or any other displayed price.

My item was more than $10 do I get it free?
No, if your item is more than $10 you will get $10 off the price of your item.

I want to learn more, where can I find out more about the SCOP?
For more information on the Scanning Code of Practice please visit the link below

[mandy403]

Tjthemanto Great post this will definitely help others if the're unsure. Thanks for posting it

[mandy403]

[Tinkerbella]

I got a free gilette razor today , as it was supposed to be 7.99 but rang in 9.99
The cashier, who was a SUPERVISOR, had no idea what to do.
Eventually I got my free razor!

[Murms]

Customer must make the claim at the register

Got it! Thanks for reading and replying

[Murms]

Most cashiers are aware of it , if there store participates in it. Usually they have sticker/sign right at the till or at the door entrance.

But you always have to point it out & ask for it , on their own they won't offer SCOP to you ..generally its not their fault as there are instructions from the top.

They usually try to give it to you at the shelf price or advertised price when its scanned higher , but when you insist on it , only then they give you SCOP.

Sometimes they can do it on their own & sometimes they will get a manager, supervisor to overide it for you.

But the more knowledeagle you are about SCOP the more easily they give it to you , once they find out that you know what you are talking about.

Wow I thought cashiers would at least acknowledge SCOP and if the customer was unaware than just fix the price. Thanks so much for the information and for reading and replying

[Murms]

What is the Scanning Code of Practice?

By Kimberley Clancy - www..ca

The Scanning Code of Practice is a voluntary code that nearly every major retailer in Canada adheres to. It promises the customer accurate price scanning at the register on all UPC scanned or Price Look Up (PLU) merchandise. If an item scans in at a price higher than the shelf price the customer gets it for free (or $10 off if the item is more than $10)

The scanning code is endorsed by The Competition Bureau of Canada was created from the collaborative efforts of the Retail Council of Canada, the Canadian Association of Chain Drug Stores, the Canadian Federation of Independent Grocers and the Canadian Council of Grocery Distributors.

At participating retailers you should see this sign on the entrance doors and at the till that reads:

Scanning Code of Practice If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.

FAQ's ABOUT SCOP

Who participates in the SCOP?
Nearly every major retailer in Canada participates in voluntary Scanning Code.

For a list of all participating retailers - Click Here

If the store I am in does not have the sign do they participate in the SCOP?
Although all participating retailers are suppose to display the Scanning Code of Practice sign as shown above, not all do. See the link above for a full list of participating stores and chains.

Does Zeller’s particpate in SCOP?
No, Zeller’s does not participate in voluntary Scanning Code. Except for i Quebec where this code is the law and not voluntary

Will the cashier give me the product free without mentioning the SCOP?
It is likely that you will have to ask the cashier to apply the Scanning Code of Practice. If the store is a participant they must give it to you for free or $10 off if the priced scanned is higher than the shelf or other displayed price. If the store will not apply the code, call 1-866-499-4599 and register a complaint.

How about if I more than one of an item that scans in wrong?
If you buy three identical items you are entitled to the first item free, the following items will be adjusted to the lower price.

How about if I buy many different items that scan in wrong?
You are entitled to the first item free per unique UPC, so if each item has a different UPC each item is free. You are entitled to one item free per unique UPC code.

The product had a price tag on it does the SCOP apply?
No, the Scanning Code only applies to non-price ticketed items.

The displayed price was expired, does the SCOP apply?
Yes, if any displayed price for that item is lower than the price the item scans for Scanning Code applies.

The item was on clearance does the SCOP apply?
If the item is not ticketed with a price and the mark down was only by a sign or dsiplay than yes, the scanning code applies.

How about if the price that scans in for lower than the display price does the SCOP apply
No, the Scanning Code of Practice only applies if the price that scans in is higher than the shelf or any other displayed price.

My item was more than $10 do I get it free?
No, if your item is more than $10 you will get $10 off the price of your item.

I want to learn more, where can I find out more about the SCOP?
For more information on the Scanning Code of Practice please visit the link below

Wow thanks! I feel like I am now well educated about SCOP

[Murms]

I got a free gilette razor today , as it was supposed to be 7.99 but rang in 9.99
The cashier, who was a SUPERVISOR, had no idea what to do.
Eventually I got my free razor!

Oh wow, see I thought the entire store team would be aware of SCOP. At least you ended getting a free razor! Thanks for reading and replying

[amira84]

I got a free gilette razor today , as it was supposed to be 7.99 but rang in 9.99
The cashier, who was a SUPERVISOR, had no idea what to do.
Eventually I got my free razor!

Lol @ ​supervisor not knowing what the scop was. Lol. Lol again.

good job getting the free razor.

[Meeeks85]

http://www.torontosun.com/2014/07/21...-dispute-judge

good scop story

[GeorgiaK]

So glad that it is law here in Quebec.

[Ciel]

The digital scanner is not chainwide yet at Shoppers, is it? Think I had spotted one on a column at one store.