Originally Posted by
sassypants
They are amazing with customer service! I had a girlfriend accidentally flush hers down the toilet, and they still replaced it for her! Everyone goes through 'wear and tear' of products so differently it's hard to know why some last longer than others. I've had mine for almost 8 months with no issue and rarely take it off (except to charge it) yet I've had another girlfriend get a bit of a crack in the band after a few months of wear (and it was replaced).
I love the motivation and daily reminder to make healthy choices with a company that is constantly improving.