I used a one day only personalized coupon on May 13th, says that points to be awarded within 5 business days. It was one of those "buy $40, get 8000 points" coupons. I still haven't been awarded the 8000 points even though the coupon shows up under my redeemed coupon (I checked my transaction history). Do I have to call Shoppers (and spend a lot of time waiting on the phone) or is there another way to get this fixed? Not liking the new digital personalized coupons :P.
calling shoppers is your best bet! :) I've always had quick, friendly customer service
I've had great success with emailing them with a scan of my receipt.
I had the same thing happen...used a 20x wus $75...no points added 10 days later even though it showed up as redeemed....called and they appologized said they have no idea why it didnt work.....i didn't use try to use more than one promo or redeem points or anything normally i dont watch so close, but since i have to go online and load my coupons.....
I have had to call too for points. I KNOW I loaded coupon before I entered the store but not awarded 6 days later. CS asked if I was sure I loaded it and 110% sure it was preloaded. Phone service was fast and pleasant.
I've called ev ery week about something since this loaded coupons started. Nothing denied yet. They've all been great to deal wiht.
Call customer service. I have never had to wait a long time and they are very helpful. It is way past the 5 days.
Thanks for all the input, folks. I did call Shoppers (and didn't have to wait as long as I previously did - they must have increased the number of lines) and hopefully this will be fixed. The issue seems to be that the system has trouble handling multiple coupons during the same week, even though only one coupon was used during that one purchase. One advantage of the new system, I can check to see my coupon status as well as transaction history at the same time. I do wonder if I have to save my receipts for the points coupon which are to be added 5 days later.
Hopefully they will add the points later on the same day after you called them. That is what happened to me last time.Quote:
Originally Posted by Trinigal
I always try to keep my receipts. I also keep a log of the transactions and make a note to remind me that I should be getting points in 5 days. I also write a note on the receipt so it will remind me how many poinst I should be getting and what was it for.
In fact, I noticed that I did not get my 8000 points WUB $30 anything for last week:(. I will call them tomorrow.
Managed to screw up a few hundred dollars shopping since this started.