pls help !

[moneysaver76]

my total was 34.56 i wanted to redeem 22000 points for 30$ off when i got outta the store i noticed 31.48 was redeemed which confussed me then i looked further down and noticed i redeemd for 95000 points !! the cashier pressed the wrong redemtion lvl is there anyway of getting my points back pls tell me there is

[LIVE SIMPLE]

I think you need to go back to the store and talk to the manager to redo the transaction...

[LimeFizzy]

Been here before. Nothing can be done at the store level. You can call 1-800-Shopper...explain that the cashier took off 95,000 points instead of 22,000 points. They'll take a look at your transaction history and then credit your account. Your points will show up within a few hours.

[MillieH]

I had this happen before.. Limefizzy is right.. call 1- 800 shopper and they will fix it for you..

[tobiwobi]

what a nightmare. i have to watch out so this does not happen to me.

[moneysaver76]

Thnks ladies ! Just got off the phone, and she said my account will be credited within 3 hrs yes, it's the worst feeling ever seeing your points disappear like that . Lesson learnt forsure!

[Grey]

Glad to know it all worked out for you.

[CrazyQT]

The system always defaults to the highest point level for a redemption. Always make sure the cashier redeems the amount you want. Some cashiers don't even look they just hit the button.

[Glendon Preece]

ooooo I'd be ING out over that!!!! I redeemed today and specifically said 38k to her. She knows me and said are you sure are you ok? to redeem? take a deep breath. I'm still over 400k though

[lilo0003]

thankfully its easy to fix by calling them, but totally freaked me out when it happened to me, so stressful

[Silk]

That would stress me out too! Glad it all worked out

I had the opposite happen the last time I did a redeem. I specifically told the cashier I was doing a redemption of 50k for $100. She said ok, then at the end when I gave her my GC to pay the overage and taxes, she deducted the balance I had of $95 and change and said I owed $15+. I was in shock for a few seconds then realized what she had done. I had to explain to her 2x after that that I was redeeming before she realized her mistake.

Yep, we have to be on our toes when we shop! lol

Silk

[Anna Michele]

Wow omg I can't believe that happened but im glad everything worked out. That is crazy that it could even happen but I guess if the points are there