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Sun, Jun 21st, 2015, 02:57 AM #16
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I agree with that about some CS Supervisors and Managers.Some, they already come to you with a predetermined response and a confrontational attitude before you even speak.
There are a lot of super ones out there but those people are in the wrong career. On the other hand a lot of customers think by kicking and screaming they will get their way.
Like you guys were saying it is hit and miss from both sides.
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Tue, Jun 23rd, 2015, 08:54 AM #17
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- Mississauga
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I am not saying that the CS rep ``has the right`` to be a jerk to the customer just because the customer is being rude.
What`s bothering me if your categorization that ALL CS reps are lazy and don`t bother doing their job.
In your statement you flip flop between ''every employee is lazy, but then again not everyone is..''
perhaps you`ve had a couple bad employees in a row that`s put you in that black and white mind frame but on behalf of every other CS rep I`m here to educate you.
WE ARE HUMAN. You have absolutely no idea what is going on in someone's head to put them in the mind frame that they are in. They could have lost a family member, be going through a divorce, find out they're failing school, etc , etc, the list goes on.
That being said of course we encourage other CS reps to leave their problems at home, but really sometimes your personal life does affect your professional life and i'm sure that is not JUST limited to CS workers.
Of course we should not ''take it out'' on the customer I wholeheartedly agree.
I pride myself on my CS skills and guess what? I actually love my job... perhaps i'm one of the small percent that you actually seem to think you encounter that 'actually give good customer service.''
Have I had bad days? Yup! Have I given customers attitude? Maybe!
If someone is being verbally abusive to my staff, I've asked them to leave.
The customer has absolutely NO RIGHT to treat CS reps like scum on their shoe because they work CS.
There is a sense of entitlement that people have now a days, where people think they should be able to treat CS reps any way they want because they work CS!
Working CS is not any lower than any other job in the world.
In my experience, some people seem to think that CS workers are ''beneath them'' and need to bend over backwards to their every demand with smile on their face.
That these types of jobs are for people who don't have an education, no desire to get ''higher paying jobs'', etc etc.
Just a tidbit? about 75% of the CS workers I know, including management have College/University Degrees.
I'm sorry that you've found in your shopping experiences that not everyone is chipper and cheery and pleasant, but I challenge you to visit anyone else at any other job in the world, and see if they're happy and helpful 365 days a year.Last edited by c_mcarthur; Tue, Jun 23rd, 2015 at 12:42 PM.
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Wed, Jun 24th, 2015, 12:00 AM #18
It is obvious that you are taking this personally , you need to stop and actually read my post to see what I am saying.
I never said every CS worker is rude...but I will say it is rare for me to find someone who can say Hello when I check out. The purpose of this forum is to Rant is it not? That is why I am ranting about the service that I am getting now a days.
The real problem is when society thinks it is asking far too much for someone to say "hello" to a customer when they are paid to do so...when people like you make excuses for why this person can't do this simple task. Why are you treating this like I am asking for a special request? If you can't perform your job, call in sick or quit. If I ran a business I would want my employee to do the job that I pay them to do. There is absolutely no excuse for not saying "Hello".
I worked in CS and I said Hello to every customer, it can be done. saying Hello was second nature for me because my job was repetitive. At my current job I still have a customer that I service and I am able to say HELLO. Hello is the easiest part of my job. Heck I say hello to anyone who enters the elevator in my condo, it is easy for me to say hello. Saying hello does not require you to be happy, it requires your manners and your mouth.Last edited by sampler; Wed, Jun 24th, 2015 at 02:42 AM.
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Wed, Jun 24th, 2015, 12:42 AM #19
- Join Date
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- St. Catharines, ON. born, now in Toronto
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