Multiple items on snap save and CO51 not recogmized

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Sat, Aug 22nd, 2015, 10:55 PM
scouponer

Multiple items on snap save and CO51 not recogmized

Dealing with snap saves and CO51 for multiple items on receipt is very frustrating. Again I get credit for only one item on snapsaves even though I underlined the number of items on receipt and wrote quantity of 3 on receipt also underline ...plus it was the only purchase on receipt. I don't know how to make this any more simple.it is so frustrating..so I sent I the receipt again which they rejected as a duplicate receipt. No sh..t Sherlock if you paid attention the first time we wouldn't be constantly doing this dance.
If they allow multiple purchases of a single item on one receipt to be claimed why why why can't you make it easier on all involved to give us the option of indicating how many of an item are being claimed. Doesn't seem like rocket science... I am sure it can't be that hard to add to the program...I am sure I am not the only one with this issue and I am sure I am not the only one to suggest such a modification. ...or maybe they want to discourage customers from claiming multiple items. Greer. Very frustrating. Thanks for listening! I feel better now...well sort of.
Sun, Aug 23rd, 2015, 07:08 AM
annedougherty

On both apps or co51. Snap is ridiculous to deal with, but co51 I have never had issues.
Sun, Aug 23rd, 2015, 08:23 AM
maple7

On both of those apps, after you select which product you are claiming for, you select how many you are claiming. I've never had a problem.
Sun, Aug 23rd, 2015, 10:02 AM
scouponer

Quote:

Originally Posted by maple7

On both of those apps, after you select which product you are claiming for, you select how many you are claiming. I've never had a problem.

I have never seen this option, where do you find it
Sun, Aug 23rd, 2015, 10:36 AM
maple7

Quote:

Originally Posted by scouponer

I have never seen this option, where do you find it

Snap: scan receipt, pop up window "select offers", when you select the item it changes to "quantity" box, hit green "+" button to increment quantity.

Similar on CO51.
Sun, Aug 23rd, 2015, 10:51 AM
MrsMer

Quote:

Originally Posted by scouponer

I have never seen this option, where do you find it

Your problem might be that you need to update your app to the newest version.
Sun, Aug 23rd, 2015, 12:54 PM
maple7

Quote:

Originally Posted by MrsMer

Your problem might be that you need to update your app to the newest version.

Agree, nice catch. Both apps updated a few months ago to include multiple items.
Sun, Aug 23rd, 2015, 06:41 PM
scouponer

Okay I will give that a try as I don't have that option showing on mines thanks for the inf
Sun, Aug 23rd, 2015, 08:52 PM
scouponer

Well updated snap app and now it opens and then closes right away. I gave tried restarting ipad but still won't work, so now I don't know what do.
Sun, Aug 23rd, 2015, 08:55 PM
beachdown

I have the latest CO51 App, and it is very unstable. I think am going to get rid of it, so much hassle considering they are collecting info to sell on

Quote:

Originally Posted by maple7

Agree, nice catch. Both apps updated a few months ago to include multiple items.
Mon, Aug 24th, 2015, 06:35 PM
MrsMer

Quote:

Originally Posted by scouponer

Well updated snap app and now it opens and then closes right away. I gave tried restarting ipad but still won't work, so now I don't know what do.

Oh no! I would check to make sure you have sufficient space on your device. Then, I would uninstall the app, restart the device and then install again. I'll cross my fingers for you. Can you use the desktop versions of snapsave/co51 if that doesn't work?
Tue, Aug 25th, 2015, 04:21 AM
scouponer

Quote:

Originally Posted by MrsMer

Oh no! I would check to make sure you have sufficient space on your device. Then, I would uninstall the app, restart the device and then install again. I'll cross my fingers for you. Can you use the desktop versions of snapsave/co51 if that doesn't work?

I have sufficient space so that wasn't the problem. Deleted app, restarted and reinstalled, seems to be working now. Thanks for the tip! Now if snap would just respond with the missing $2.50 it will be great! It has been 2 days...wish I could call and get straightened out...customer service is lacking for sure...even a " we received your inquiry and are looking into it" would be nice. CO51 has much better service for sure.
Tue, Aug 25th, 2015, 05:42 PM
scouponer

Got credited the missing $2.50 today! Yah!...time to cash out I think!
Wed, Sep 2nd, 2015, 09:44 PM
FallenPixels

One of them (can't remember which) told me that underlining etc actually slows down your processing / causes errors as they have a system that looks for text not actual people then the rejected ones get sent to ppl, so if it knows the text is not meant to be underlined, it isn't seeing it.

I put an arrow beside them rather than underline them