HORRIBLE! Changes Coming To Snapsaves / Snap by Groupon

[ReallySC]

Okay. So there's still hope. I requested on the 23rd. It's only $20 but I don't want to feel like I was cheated out of my money.

supercanuck, I requested my cheque same time as you...I was told my cheque was mailed out March 4th

[Lyssia510]

I went to purchase a Groupon for something my friend and I wanted to do with our kids and surprise my credits were there.
A day out for 2 two adults, a tween and 4 kids for $6.75!(I would have never got to the point of cashing out, so I'm probably the only person who's happy with a Groupon credit).

[supercanuck]

supercanuck, I requested my cheque same time as you...I was told my cheque was mailed out March 4th

Thanks ReallySC. Hopefully, they just forgot to send me the email.

[ReallySC]

Thanks ReallySC. Hopefully, they just forgot to send me the email.

Just to clarify, I never did get the standard default email saying my cheque request was approved and mailed. I only know that it was supposedly mailed on the 4th because I sent direct emails to them asking what the status was and finally heard back that way

[Cuckoobird]

Received my cheque today. Cashed out on Feb. 19. Received email that cheque is on its way on March 03. Deposited the cheque right away using TD mobile app I'm done with you Snapsaves, thank you for all the savings!

[torontogal12]

Pfft I finally heard back from them after 4 emails. Today I got a survey in my email asking me to rate the service. Except there was no email response to my question, so the survey was auto generated but I never got the email answering the problem.

At the bottom of the survey email, there was a quote with this gem:

We can merge these two accounts if you would like. Just confirm your billing address and which email address you'd prefer to use.
Please note, if you choose to merge the account with the email address that was not associated with Snap, you will not be eligible for the $5 discount.
I look forward to helping you.

The best part is that there are no two accounts?!?! Neither email address lets me log in. Groupon is a technological trainwreck. I keep trying to request a lost password and have done it probably 20 times but never get an email. I guarantee you that once the credits are used up I will never use Groupon again (and the number one reason will be that I can't even log into their account )

[ReallySC]

Just to clarify, I never did get the standard default email saying my cheque request was approved and mailed. I only know that it was supposedly mailed on the 4th because I sent direct emails to them asking what the status was and finally heard back that way

Just received my final cheque today. For those still wondering where their cheques are ... I cashed out on Feb 23

[supercanuck]

Just received my final cheque today. For those still wondering where their cheques are ... I cashed out on Feb 23

My fingers are crossed that I should get mine soon. I cashed out on the 22nd if I remember correctly.

[d.ot]

Cheque arrived. Claimed mine around the 23rd as well...they are being delivered though!

[torontogal12]

I can't stand these guys anymore. Up to 15 emails now. Finally received an acknowledgement from Snap explaining ehat happened

They created a new Groupon account for me using my Email address

My credits are in there but they never sent me a password

I try to use "forgot password" to get it. Never get an email. Tried dozens of times

Tell them this. Nobody responds. Ever

So they honestly think people will ever use Groupon again. I've never seen customer service this bad.

[Silvermika]

Happy to get my last $20 cheque from them. 😀


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[supercanuck]

Oh no. I just realized my cheque request was on the 20th. It's looking like I won't be seeing my $20. 😢

[WhistlerChick]

I too hot a cheque from them $20.75.

[FallenPixels]

I requested my cheque while I was blogging it the day news broke and just received it despite them telling me it was mailed 2 weeks ago

[coupon girl]

cashed out feb 23 -got no email saying cheque was on way either -but received 20.00 cheque on march 16 and cashed the same day