What you said is what one observer who registered to speak her piece said too.
As to the pricing (tiered vs TOU)-if you got a smart meter, you got TOU. Not everyone is on TOU and by the way, utility boundaries are legacy ones and there are different classes of customer depending on customer densities in your area. However, not all smart meters can connect to existing cellular towers to transmit in real time. So TOU pricing.
Utilities have to forecast what they need for distribution costs (wires/posts as these things age or reach end of useful lives; don't forget we are also having some severe weather events and I suspect a certain number of them are in the forecasts otherwise we'd be waiting WAY longer for power restoration after an outage due to weather/act of nature) for the given year. OEB decides if it gives all, some or none of the requested rate increases. One member of the audience referenced a different utility in which it was declined its rate increase. But most applications do receive some or all of the requested money.
Bob Delaney did post a Twitter item about the meeting. My MPP, Ted McMeekin, had attended the meeting. I did not see anything prior to the meeting about the event and the photo (room setup) suggests a small turnout (audience faced one side wall not the stage at back of hall), not a full house.