Old Navy e-mails

[Kwizzy]

Hi all,

For the past couple of months I have received no e-mail from Old Navy with their promos, etc. I tried going on their website and re-subscribing twice, still nothing. I checked my junk/spam/trash folders, nothing. Last week I e-mailed Old Navy explaining that for some reason I stopped getting their e-mails and would like to start getting them again. I got the automatic reply saying that I would likely get a personalized response within the next day. That was a week ago. Still nothing. I am at a loss.

Please, can anybody help me start getting these e-mails again???

Thanks!

[Midnightly]

have you tried unsubscribing then re-subscribing a few days later? or signing up under a different email address?

[Kwizzy]

Update:

(thanks for your reply, Midnightly! I tried everything except different e-mail address - not practical for me!)

I had to call customer service. They re-initiated the e-mails. I updated my preferences. Everything is back to normal. No more missing out on sales for me!

Thanks