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Thread: App Update
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Thu, Aug 18th, 2016, 04:29 PM #31
- Join Date
- Nov 2008
- Location
- Upper Ottawa Valley
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- 93
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I am also missing points on Aug 16(with my personal coupon 15x when spent $30). I called and was told IT is working on removing the bug on the system and once it is removed, all the points should be back. He said to wait until next Monday to check the points and if I still don't get mine back, give them a call back.
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Fri, Aug 19th, 2016, 03:30 AM #32
You're welcome I called and they were quick to add the points - I think it's their way of making up for the missing points situation. However, they said it might take longer than usual for the points to show up in my account but points were there when I checked a few hours later.
SilkLast edited by Silk; Fri, Aug 19th, 2016 at 03:35 AM.
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Fri, Aug 19th, 2016, 03:34 AM #33
Fyi, Optimum told me that the glitch affected transactions from August 5 - 15. So if you didn't have any transactions after August 4, you probably were not affected.
Silk
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Fri, Aug 19th, 2016, 10:02 AM #34
- Join Date
- Mar 2010
- Location
- ON
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- 6,071
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- 13059
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- 51 (100%)
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Fri, Aug 19th, 2016, 11:34 AM #35
- Join Date
- Dec 2012
- Location
- Montreal
- Posts
- 8,658
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- 5126
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I just checked my account and my 2 missing transactions are showing in the Transaction History section but my Points Balance is still wrong for now...
Edit: I just called about my 15x coupon code I used wednesday, and she added it and said it will show up in a couple of hours . Because of the technical difficulties it's normal my point balance isn't right. It should be ok in a couple of days.Last edited by Cocovanilla; Fri, Aug 19th, 2016 at 11:43 AM.
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Fri, Aug 19th, 2016, 08:23 PM #36
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Fri, Aug 19th, 2016, 08:27 PM #37
Thanks for that info I just checked and my transactions are still missing.
But just saw this message on their site for the first time:
We are currently experiencing a service interruption that is impacting Optimum point balances. We apologize for the inconvenience. We are working to have this resolved as soon as possible and appreciate your patience during this time.
Silk
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Fri, Aug 19th, 2016, 09:07 PM #38
I hope they fix this issue asap and to compensate us for this inconvenience, announce a mega bonus redemption!
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Fri, Aug 19th, 2016, 09:40 PM #39
- Join Date
- Mar 2010
- Location
- ON
- Posts
- 6,071
- Likes Received
- 13059
- Trading Score
- 51 (100%)
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Sat, Aug 20th, 2016, 12:49 AM #40
- Join Date
- Dec 2012
- Location
- Montreal
- Posts
- 8,658
- Likes Received
- 5126
- Trading Score
- 0 (0%)
As stated in my last post, they adjusted my points balance by adding the 15x on my transaction from wednesday. Took just a few hours to show up in my online account. But my total point balance is still not including my 2 "missing" transactions.
About the transactions that disappeared. They "disappeared" from our Transaction History and Points Balance sections (and they "disappeared" on our receipts too), as if they never existed, but they are clearly still somewhere in their system. That's why my 2 transactions showed up again without me doing anything. Why the points weren't updated at the same time is a mystery.Last edited by Cocovanilla; Sat, Aug 20th, 2016 at 12:57 AM.
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Sat, Aug 20th, 2016, 12:50 AM #41
No, I meant missing from the list of transactions listed on the website in your account As I posted earlier, all the transactions are there in the system, just not showing up in our accounts for some of us.
But I see from one of your previous posts that you were always able to see that 8/6 transaction even when the others disappeared from your account, so yeah, guess the 8/5 only applies to some people
Silk
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Sat, Aug 20th, 2016, 12:55 AM #42
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Sat, Aug 20th, 2016, 12:57 AM #43
- Join Date
- Dec 2012
- Location
- Montreal
- Posts
- 8,658
- Likes Received
- 5126
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- 0 (0%)
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Sat, Aug 20th, 2016, 03:11 AM #44
- Join Date
- Mar 2010
- Location
- ON
- Posts
- 6,071
- Likes Received
- 13059
- Trading Score
- 51 (100%)
Oh no...new controversy. I am up late (3:00 am) and checked my coupons/offers and there are NONE!
(Ok, I have one, the PAY $5.99 ANY TIDE PODS OR GAIN FLINGS (14'S).* Expires Aug 26 that showed up a day or two ago.)
Other than that, nothing.
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Sat, Aug 20th, 2016, 11:19 AM #45
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