SDM exchange issue

[barbis9]

I bought three hair conditioners and received bonus Optimum points. I picked up the wrong formula for one of them so I went back to Shoppers a week later with my receipt. I told the cashier I just wanted to exchange the product. She proceeded to tell me that she could only do a refund, that I would lose the bonus points and that I would have to purchase the correct product. The conditioner was no longer on sale and the cashier said that I had to pay the difference of $3. I said no, that I just wanted an exchange and that I shouldn't have to pay more. She kept insisting she was right and I kept asking for the head cashier. After me asking a fourth time for the head cashier she finally paged them. The head cashier came and approved the sale price however, I never got any Optimum points which I didn't realize till after I was home.

I was so annoyed about not getting any points that I called 1-800-Shoppers. I provided all of the receipt numbers and was given back all of the points that I lost from this refund 707

[annedougherty]

So call customer service and ask for the amount of points you lost. They can see the transaction so just say you exchanged.

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[barbis9]

So call customer service and ask for the amount of points you lost. They can see the transaction so just say you exchanged.

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Yes that is what I posted in the second paragraph - they gave me points.

[barbis9]

The reason I posted this - if you feel the cashier isn't giving you proper points or prices - don't hesitate to ask for the head cashier.

I couldn't believe that I have to ask 4 times for the head cashier as this young cashier was insisting that she was correct.....frustrating!