I fill at 3 or 4 different Shell stations regularly... The one near my home gets a bit more than half of my business. The other half of my transactions are spread across 3 other stations, all in other cities entirely... and ALL with different ownerships. So it's not one particular station/owner.
It seems to be a Shell thing though. I've since obtained all of my AirMiles from other vendors (Sobeys & AirMilesShops vendors) -- including Bonuses and multipliers. It's only Shell that's being held up.
It's coming up to a month now since I've seen any AM's come in from Shell.
Shell doesnt want to talk to me about it. They tell me to call AirMiles... and AM's just tells me to wait 60 days despite with the normal trend has been (within 7-10 days for the past few years). In 60 days, it will be ONE receipt I can officially claim. They tell me each receipt will need an individual claim... I'm not filing a claim for every single receipt I'm not calling them every single day with a new claim.