Hydro One Flips the Switch on extended CSR service Sat plus changes in deposits

So our residence is affected by a power outage during rain/thunderstorm one today. I was looking at the Hydro One site for outages and happened to finally read the Flip the Switch release related to changes made by Hydro One. Of particular interest, the residential account deposits:

Quote:

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The Company is committed to customer service by listening and acting on customer concerns. Earlier this year 28 Hydro One senior executives – including Mayo Schmidt, President and CEO, Hydro One – joined the Customer Contact Centre team to speak directly with more than 800 customers, answer questions, get feedback and commit to action.
Last week, as part of its Flip the Switch campaign, the Company announced major changes to some of its customer facing policies which included eliminating security deposits for residential customers and significantly reducing deposit requirements for its business customers. The Company also expanded its relief measures to help its customers that accumulated balances on their accounts over the winter.

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http://hydroone.mediaroom.com/2017-0...s-on-Saturdays