Price Match + Scratch and Save?

[Jeff D]

Hi. It's been a while since I last posted.

Today I went to Home Hardware and purchased some items, a few of them price-matched them with Kent Building Supplies. Home Hardware also had a scratch and save promotion. I intended on price matching and using their scratch and save card to save even more but they didn't allow it. Their promotion is not applicable to SALE items at the store, however I figure price matching a competitor's (Kent) regular-priced items isn't a "sale" nor is a promotion so shouldn't it still apply? I have had a few cases where a store wouldn't accept a coupon after a price match, which I still feel wasn't correct. Maybe each store has their own rules. I don't imagine there's anything that says they have to, is there? I didn't raise a stink about it today since I would have saved only 5 bucks roughly.

[Arjon]

I figure price matching a competitor's (Kent) regular-priced items isn't a "sale" nor is a promotion so shouldn't it still apply?

IMO, while your assumption that PMing isn't a promo is reasonable, the store's position isn't ridiculous. Personally, what annoys me more than the the difference between my opinion (which is naturally tilted in my favor) and the stores' policies in cases like this is when those policies aren't posted somewhere they're easily visible.

[johnb56789]

I've had the same sorta issue before with Home Hardware. It was a while back and they had Finish detergent on for like $2.99 and I had a $2 coupon, went everywhere else trying to find and PM it, but no luck. I decided to go to our local Home Hardware (Ajax at the time) and found the detergent there, went to checkout and after some hassle, she said "Oh, since it's on sale and you're already getting such a good price, we can't take the coupon". I understand the store has the right to refuse coupons, but it just means you don't get my business then. Said "No thank you then" and left. However, at grocery stores, I have just about never had the issue of a PM & Coupon use, even add in student discount to that too and it almost always works out fine. It was only at my old RCSS (Ajax) where I started to face more and more issues PM'ing, Couponing, etc.

[mulock]

Hmmm I didn't know Home Hardware price matched. I find all their products are typically higher procied than Kent and Home Depot, but I shop there because I have Home Hardware giftcards from my Aeroplan redemptions. I do find the Home Hardware people rather helpful, and I don't have to hunt them down like I do at Home Depot and Kent. But now that I know they price match, I will start doing that too.

[Jeff D]

I've run into the problem too john56789, where the store likens a price match to a discount that a coupon cannot be applied. I've even been told too that since something is on sale that a coupon cannot be applied, which is bs isn't it? Whether the sale price is offered by the store you are shopping at or by the store that has the lower price. I knew that HH's special save and scratch card couldn't be applied to items on sale there (stated in the fine print). I don't know what "price matching" qualifies as. A store may "promote" that they will match a competitor but is that act itself a "promotion"? The only thing I know for sure that I cannot do is use a coupon on top of a coupon. As far as what is a "promo" is I can say I'm not fully clear, as well as where price matching falls in the list of types of "discounts".

[Arjon]

I've run into the problem too john56789, where the store likens a price match to a discount that a coupon cannot be applied. I've even been told too that since something is on sale that a coupon cannot be applied, which is bs isn't it? Whether the sale price is offered by the store you are shopping at or by the store that has the lower price. I knew that HH's special save and scratch card couldn't be applied to items on sale there (stated in the fine print). I don't know what "price matching" qualifies as. A store may "promote" that they will match a competitor but is that act itself a "promotion"? The only thing I know for sure that I cannot do is use a coupon on top of a coupon. As far as what is a "promo" is I can say I'm not fully clear, as well as where price matching falls in the list of types of "discounts".

You might want to try contacting HH's head office to see if there's a policy all stores have to follow and if so, what specifically it says. And if you get such info, it would be good to share it.