I'm still waiting for some crazy response like this. They didn't have their flyer.
Quote:
Originally Posted by nalaric
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I'm still waiting for some crazy response like this. They didn't have their flyer.
Quote:
Originally Posted by nalaric
Yup - Saturday. On the 20x the points day. grrrrQuote:
Originally Posted by Miss Molly
Quote:
Originally Posted by nalaric
Take a pic of the ad and reply to the email with the pic attached to the email
Might be worth a try
IMHO it's easier to call them... that way there aren't several back-and-forth emails to deal with, and you don't spend days frustrated every time you open your inbox because yet another person either can't read your message properly or do math. :P
I'm dreading dealing with PCO about this weekend's purchase. On one receipt, I've got 3 issues:
- christie cookies offer calculated incorrectly
- 20x offer calculated incorrectly (even if I ignore the purchase of the cookies entirely!)
- missing in-store offer that was advertised in the cosmetics section (it was on a random printed sign - without the shoppers logo - that also listed the sale price of the item...) Thankfully I took a photo of the sign before leaving the store, and it lists the dates the points offer is valid, but I anticipate this will require days to resolve.
The gory aftermath of what were supposed to be a fun/quick shopping trips for all of us! Haha
Now they responded to tell me that my offers weren't loaded. So they expect me to believe that they were somehow loaded for $99 but not the remaining amount that I spent. It's like clown school or something. Getting the supervisor involved now
Not to mention that their click and collect service was down on Thursday and when I picked it up on Friday, a ton of items were missing from the cart. Not substituted. Literally just vanished with no trace and I had to go out and buy that missing stuff!
Quote:
Originally Posted by torontogal12
Aside from their shenanigans, personal offers have always capped at $99. Chat has always been the quicker way to get your points, if they need proof they send you an email and wait for you to reply with your proof.Quote:
Originally Posted by torontogal12
Before the new system, I would have been so excited with this bonus. However, now I look at it like, if I spent $80 on a 20x the points day, I'd get 24000 points. I'm much better off just earning points and Shoppers and spending them on my other groceries at Superstore, even without the bonus redemption.
Get 20,000 back in points
,when you redeem 80,000 points or more. Points will be awarded two weeks after promotion end date.
,Limit: 1
If the limit is the case, I wish they would write in the offer that there is a limit of $99 (nothing in the app so I'm demanding it). I just hate this company, they are so infuriating with not bothering to read 3 or 4 emails. Or giving me conflicting, irrational answers. I really feel stupid for buying an insiders membership but I thought they'd actually put those customers as a priority. It's been only like 2 weeks, I may do a chargeback on my Visa card and have them take any points away, they are that frustrating
Quote:
Originally Posted by Cata
I've got 15000 back on 60000 I'm still waiting for my last points bVk from the 16th 50000 I think I hate waiting I forget to keep notesQuote:
Originally Posted by nalaric
Sent from my SM-A520W using Tapatalk
Agree, nothing in their terms that says it caps. And yes, you are entitled to those points. And agree 1000% CSRs do not read emails, I wonder why? I would say not to cancel the subscription because in the end if you need diapers and formula it’s really worth it, but the fact that you have to call (or chat, or email) for ever receipt is beyond annoying.Quote:
Originally Posted by torontogal12
Ever tried to open a new account? Because if I remember correctly, you have always had problems with PC even before merge. I understand it would be difficult because you just signed up for Insiders but it would be worth a try.
Quote:
Originally Posted by Cata
Yes my problems with them have been well documented on this site! Maybe I will open a new account but my PC insiders is stuck in this one :(. I'll see what their latest response is. I just can't spend the 45 minutes on hold with them in one go for every purchase
Did anyone else have their 5000 pts for using their PC credit card at shoppers last Saturday posted? I received 5000 pts, dated Jan 26, but it's says PC Mastercard- Esso Bonus Rewards. So not sure what that is...
@Laurabelle81 - I just went to check my account and I also got the 5000 pts and it says the same. So I can say it is for last Saturday's promo. I also got the base points for the purchase so you might want to check for that in your account and that should confirm things :). No car here so no Esso purchases. The points were only to be awarded in 3-4 weeks so I'm surprised they came so quickly. Thanks for posting about this :)Quote:
Originally Posted by Laurabelle81
Interesting!! Mine was posted on Jan 25... the day before the mastercard promo. Not sure what else it would have been from other than the SDM using the PC Mc offer.
Also noted... I did two $50 transactions Saturday. One with my card linked to my PC MC, and paid with that card. The other with my dad's PCO card, but still used my PC MC to pay. No 5000 point bonus for that one that I can see. Not counting on that. I'm sure the payment card needs to be the same PCO account to get the bonus. Not going to inquire about that one.
.
PC Financial Earn
Friday January 25th • PC FINANCIAL MC WORLD ELITE
5,000 pts
POINTS OFFERS REDEEMED
POINTSPC MASTERCARD - ESSO BONUS REWARDS5,000
I think the promo is once per account. Because I also did two shops, one using my card linked to my pco account and the another pco account not linked to my brothers PCFMC. And we both received the points.Quote:
Originally Posted by nalaric