Always a good idea to try... the worst that can happen is they say "no" due to the agreed policy, but if they say yes, then you're good.
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tried as well and they honored the $7 in my account via e-transfer. Decent people, just couldn't make it work, unfortunately.
The Zweet app is shut down in certain provinces. From what I have heard and personally experienced, the app is still operating in Quebec. They have a contract with the SAQ (provincial liquor board) here, and I think that until that runs its course, they will still have limited offers here in Quebec.
I also sent an email requesting an etransfer for $12 that remained in my account. They agreed, sent me the password, and the etransfer within the week. I’m happy that they honoured the account balance. Now I’ll delete the app from my phone.
edit: I redeemed my Zweet points for a $5 fodonation to the Canadian Cancer Society.