Originally Posted by
kmontgom
Bell just keeps getting worse. My wife called them to ask a couple of questions. She discovered that the cancellation request was never processed, then gentleman she spoke to in retentions asked what I do for a living. When she said I work in IT he became rude and said I should be able to fix the problems we are experiencing (my games online and has constant lag, our home phone keeps cutting out so we cannot hear people but they can hear us). She canceled again for May 15/18 (end of our billing cycle). I called Bell back wanting to speak to a manger to let them know their customer rep was rude and to my surprise the cancellation request was not processed. How the hell do you cancel Bell?????