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Thread: Pc points denied
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Thu, May 31st, 2018, 06:34 AM #1
Is this a new thing? I purchased $50 worth of gillette, redeemed $70 from a $72 purchase. And did not get points the Gillette in store offer points. This is my second response. The third response is this matter is closed.
Thank you for contacting PC Optimum Member Care.
We sincerely apologize for the misunderstanding on how the PC Optimum program works.
Please be informed that if you purchase using your PC Optimum points through redemption, you will be unable to earn the PC Optimum points from your personalized offer.
In Section 7 of the Terms & Conditions of the PC Optimum program: "PC Optimum points are not earned on the portion of a transaction that is being paid for by redeeming PC Optimum points."
It’s been a pleasure to assist you today. Please let us know if you have any further questions.This thread is currently associated with: Pharmaprix, Shoppers Drug Mart
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Thu, May 31st, 2018, 06:39 AM #2
My understanding is that it works at Loblaws/Provigo/Maxi etc.but not at SDM/Pharmaprix. For some reason...
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Thu, May 31st, 2018, 07:01 AM #3
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I had a feeling the program would make changes like this once they became PC Optimum. Companies always get cheap after a while lol.
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Thu, May 31st, 2018, 07:32 AM #4
It’s not a new thing. And like meriem said, it doesn’t work at shoppers, but for some reason it works at the other banner stores. ( who knows for how long)
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Thu, May 31st, 2018, 07:45 AM #5
Yes,I got the same respond from maxi and I did not get my pc points(I lost 6000 pc points,that hurt)I suspect the deal on the meat in QC did not help people where paying with their points to get points....
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Thu, May 31st, 2018, 07:47 AM #6
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Thu, May 31st, 2018, 07:48 AM #7
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Thu, May 31st, 2018, 08:53 AM #8
Talked with support. The entire program is now the same. All stores use the same rules, so loblaws now uses sdm rules. This will be the new cause used. If you redeem the majority of the bill. They can deny any or all of the offers.
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Thu, May 31st, 2018, 08:58 AM #9
Going to return items to make a point. Not sure how they will put the points back. But now I know. I wish they still allowed gift card redemptions.
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Thu, May 31st, 2018, 09:17 AM #10
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Was told yesterday that the program has changed and once you redeem and don’t have the minimum you will not be getting the points I called. Was told as a courtesy and moving forward the will give me the 8000 points that I was missing and next time no. I also redeem for the old spice. Would try it out another time
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Thu, May 31st, 2018, 12:04 PM #11
Luckily it still worked for me last night at RCSS...got the 4000pt flash offer on Pantene/crest and redeemed 10000pts. Attachment 341970
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Thu, May 31st, 2018, 12:29 PM #12
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Dang it~ It was such a nice little glitch.
Be sure to click like and post a brag if you get the deal.. It makes my day!!! Flattery may just get you more deals
Be sure to double check your flyer, points and cashback offers~ YMMV
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Thu, May 31st, 2018, 12:51 PM #13
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ok I read all the above posts but I need some clarification if anyone knows.
So....lets say my bill comes to $50.00 but I only redeem $10.00 off of it making the OOP $40.00, would I earn PC points on my loaded personal offers then? Would I earn the PC points on any in-store products with signage? ( not my personal offers but store offers )
Does the balance of points in your account determine whether or not you earn points while redeeming?
eg: what if my PC points balance is still very high after redeeming the $10.00? ( not redeeming the available full balance )
would that make any difference in getting those PC points?
Does the amount of your redemption in relation to what the final OOP you end up paying affect the earning of PC personal offers?
eg: the redemption pays for almost the full bill, OOP is less than $10.00 or
the redemption pays just a small portion of the bill, making final OOP amount higher
than the amount of points you redeemed?
Sorry if I have confused anyone. I just do not like when Companies change the rules.....ugh!!!
babies teach us acceptance
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Thu, May 31st, 2018, 01:37 PM #14
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Thu, May 31st, 2018, 02:54 PM #15
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From the start if you had a problem they would say, points aren't applied if you pay with points.. I had an issue really early on so made it a policy to pay and use my points at other times. It's much easier to do that now they've dropped the redemption max to 10$.. I was happy to see others have success but to me it wasn't work the risk..
THEY DIDN'T CHANGE THE RULES.. THEY WEREN'T FOLLOWING THEM BEFORELast edited by MillieH; Thu, May 31st, 2018 at 03:00 PM.
Be sure to click like and post a brag if you get the deal.. It makes my day!!! Flattery may just get you more deals
Be sure to double check your flyer, points and cashback offers~ YMMV
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