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Had over 1000 dollars in points. Two purchases were made yesterday at a shoppers in Toronto. They redeemed 380 dollars in each. I live in Ottawa and was on a flight back fron Jamaica when it happened. So much for my relaxation.
Spoke to the manager.. they will try to get my points back. Person bought a nintendo switch and a PS 4.
Cannot speak to PC Optimum til tomorrow.
Oh, do not like... :(
So sorry. Hope this gets cleared up for you.
Did you have the two step verification?
No
So sorry about this. Hope you get this sorted out and get your points back
:(
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Immac, note I am NOT saying it was your fault.
They brought in the two step verification after a whole bunch of people had their points stolen.
I haven't done my account, but I don't have too many points, so I wasn't in a hurry to do so once they brought it out.
Again, fingers crossed that they track down who did this, and your points are reinstated.
Thank you Natalka. Did not think you were blaming me.
:( I'm sorry this happened to you. They can request video from the store where the purchases were made, they've done it to ID some people who were using fraudulent gift cards. I had a problem several years ago.
They are having a serious issue with security and seem to be giving people back their points, its just really annoying in the meantime. The two step process can be helpful to some degree but people need to change their email as well especially if they used the same password for their email as they did for their PCO account. A surprisingly large number of people use the same password across all of their accounts.
I have seen some reports where it took a bit of time for PCO to replace people's points, so it's more a matter of when you will get them, not if.
You can also do a couple of things to help reduce the chance it will happen again. One is enabling two-step verification. Another is to set all your devices (card, key tag, phone, etc.) to earn-only mode. This feature was recently added on the website only. Personally, I set mine so I can only redeem using one device, but if I were saving up my points and thus had no plans to redeem, I'd set that one to earn-only too.
Quote:
Originally Posted by immac2947
I am sooo sorry to hear....on the website you can now switch your cards to "save points only" like with the old RCSS system. I hope that you get your points back!!:top:
im so sorry that your points were stolen! honestly its a big fear of mine as i also keep a high balance. I hope they fix it soon :)Quote:
Originally Posted by Tweets77
@Tweets77could you explain how to do this? I've looked at the website and I can't seem to fid where to 'save points only'. TIA :)
I JUST FIGURED IT OUT. THANKS TWEETS77
oh @immac2947 what a pita! I JUST did the 2 step verification thing like others have. I might look into the " save points only " option next. Gotta protect the points!
Hope you hear back from them soon and get those points back.
I never save my pts--there have been too many cases of them being stolen...so sorry to hear this happened to you OP. Hope you get your points back and that rotten person is caught.
I am the same, never let them get higher than 100.00Quote:
Originally Posted by Lavender Lady
>>Quote:
Originally Posted by lilo0003
what i don't understand is these thefts are not reported to police and charges laid. you have an EXACT time of purchase, cameras here there and everywhere in store.. and you can take a photo of these people and put them up at every shoppers drug mart and send to law enforcement. that would discourage those thefts very quickly.
theft is theft. even if it is just "points".
two step verifications is your best friend!!!
Hi i have tried to set it eqrn only but cannot find it
I redeem whenever I have $20 as I don't trust the system and find customer service to be annoying. I hope it gets resolved.
On the website under "Cards"Quote:
Originally Posted by immac2947
There isn't one approach that's best for all, or even for one person all the time. What you do works for you. Others feel it's more important to save up for big purchases and/or bonus redemption events. I've done both at different times.Quote:
Originally Posted by barbis9
This is why I spend it often instead of saving my points.
Sorry this happened to you and I hope you get your points back soon
i'm one who likes to let them collect.. i have a hard time nickel and diming them away on regular purchases.. i try to save up for something big or since they are usable at the superstore this year possibly christmas gifts (they have a fair toy selection especially at christmas time)Quote:
Originally Posted by Arjon
Anyone that has changed to 'save points only' and then switched back in order to spend them.........I'm assuming it happens automatically and there's no problem accessing your points ?
Ugh, sorry this happened to you .... I had the same thing when it was PC Plus. I live in BC and my points were spent n Quebec. I have to say when I got through to customer services, they were really good and very efficient at sorting it out. I had my points back in 3-4 days.
I know this won't help you now, but you can log into PC Optimum on a desktop and set all your cards to collect only. I have done that for all except my PC Financial CC ... if I want to redeem, it is the only card that I can redeem on. I also go into my account regularly and check the cards that are linked, if I don't recognize on, I remove it (last time someone added a card to my account to spend the points).
Is it possible to set the card status via desktop now? I seem to have my setting stuck on Earn pts only when I last really looked in June around the time I decided not to continue using the card (but did change my password but forgot it). The setting for PC Plus never changed to allow the user to change the card setting while I was using the card but I think those of you with the apps on your phones can change your settings?
@redhdlois I've switched back and forth between the two with no problem at all being able to access and redeem points.Quote:
Originally Posted by redhdlois
This is why I think PC cards should have pin # to redeem points.
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