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Thread: PC Optimum points stolen

  1. #1
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    Had over 1000 dollars in points. Two purchases were made yesterday at a shoppers in Toronto. They redeemed 380 dollars in each. I live in Ottawa and was on a flight back fron Jamaica when it happened. So much for my relaxation.

    Spoke to the manager.. they will try to get my points back. Person bought a nintendo switch and a PS 4.

    Cannot speak to PC Optimum til tomorrow.
    This thread is currently associated with: Pharmaprix, Shoppers Drug Mart
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    Mastermind Natalka's Avatar
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    Oh, do not like...

    So sorry. Hope this gets cleared up for you.

    Did you have the two step verification?
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    No
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    So sorry about this. Hope you get this sorted out and get your points back
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    Mastermind Natalka's Avatar
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    Immac, note I am NOT saying it was your fault.

    They brought in the two step verification after a whole bunch of people had their points stolen.

    I haven't done my account, but I don't have too many points, so I wasn't in a hurry to do so once they brought it out.

    Again, fingers crossed that they track down who did this, and your points are reinstated.
    Last edited by Natalka; Sun, Oct 28th, 2018 at 09:40 PM.
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    Thank you Natalka. Did not think you were blaming me.
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    Smart Canuck MillieH's Avatar
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    I'm sorry this happened to you. They can request video from the store where the purchases were made, they've done it to ID some people who were using fraudulent gift cards. I had a problem several years ago.

    They are having a serious issue with security and seem to be giving people back their points, its just really annoying in the meantime. The two step process can be helpful to some degree but people need to change their email as well especially if they used the same password for their email as they did for their PCO account. A surprisingly large number of people use the same password across all of their accounts.
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    Senior Canuck Arjon's Avatar
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    I have seen some reports where it took a bit of time for PCO to replace people's points, so it's more a matter of when you will get them, not if.

    You can also do a couple of things to help reduce the chance it will happen again. One is enabling two-step verification. Another is to set all your devices (card, key tag, phone, etc.) to earn-only mode. This feature was recently added on the website only. Personally, I set mine so I can only redeem using one device, but if I were saving up my points and thus had no plans to redeem, I'd set that one to earn-only too.
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    Canadian Genius Tweets77's Avatar
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    Quote Originally Posted by immac2947 View Post
    Had over 1000 dollars in points. Two purchases were made yesterday at a shoppers in Toronto. They redeemed 380 dollars in each. I live in Ottawa and was on a flight back fron Jamaica when it happened. So much for my relaxation.

    Spoke to the manager.. they will try to get my points back. Person bought a nintendo switch and a PS 4.

    Cannot speak to PC Optimum til tomorrow.

    I am sooo sorry to hear....on the website you can now switch your cards to "save points only" like with the old RCSS system. I hope that you get your points back!!
    barbis9 and Addictedtodeals like this.

  11. #11
    CaToonie Addictedtodeals's Avatar
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    Quote Originally Posted by Tweets77 View Post
    I am sooo sorry to hear....on the website you can now switch your cards to "save points only" like with the old RCSS system. I hope that you get your points back!!
    im so sorry that your points were stolen! honestly its a big fear of mine as i also keep a high balance. I hope they fix it soon

    @Tweets77could you explain how to do this? I've looked at the website and I can't seem to fid where to 'save points only'. TIA

    I JUST FIGURED IT OUT. THANKS TWEETS77
    Last edited by Addictedtodeals; Mon, Oct 29th, 2018 at 03:09 PM.

  12. #12
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    oh @immac2947 what a pita! I JUST did the 2 step verification thing like others have. I might look into the " save points only " option next. Gotta protect the points!
    Hope you hear back from them soon and get those points back.
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  13. #13
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    I never save my pts--there have been too many cases of them being stolen...so sorry to hear this happened to you OP. Hope you get your points back and that rotten person is caught.

  14. #14
    Smart Canuck lilo0003's Avatar
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    Quote Originally Posted by Lavender Lady View Post
    I never save my pts--there have been too many cases of them being stolen...so sorry to hear this happened to you OP. Hope you get your points back and that rotten person is caught.
    I am the same, never let them get higher than 100.00
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    Quote Originally Posted by lilo0003 View Post
    I am the same, never let them get higher than 100.00
    >>

    what i don't understand is these thefts are not reported to police and charges laid. you have an EXACT time of purchase, cameras here there and everywhere in store.. and you can take a photo of these people and put them up at every shoppers drug mart and send to law enforcement. that would discourage those thefts very quickly.

    theft is theft. even if it is just "points".

    two step verifications is your best friend!!!
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