User Tag List

Results 1 to 9 of 9
Like Tree7Likes
  • 1 Post By tjthemanto
  • 1 Post By tjthemanto
  • 1 Post By tjthemanto
  • 1 Post By tjthemanto
  • 2 Post By lizzie bargain
  • 1 Post By Shwa Girl

Thread: New compensation rules for flight delays, cancellations

  1. #1
    Canadian Guru
    [vbp_tr_most_helpful_today]
    Join Date
    Mar 2010
    Location
    Canada
    Posts
    10,722
    Likes Received
    5674
    Trading Score
    46 (100%)




    2
    https://www.cbc.ca/amp/1.5395120

    Passengers delayed more than 9 hours will get $1,000 in compensation.

    $400 for delays between three and six hours
    This thread is currently associated with: N/A
    Ciel likes this.


  2. #2
    Canadian Guru
    [vbp_tr_most_helpful_today]
    Join Date
    Mar 2010
    Location
    Canada
    Posts
    10,722
    Likes Received
    5674
    Trading Score
    46 (100%)




    How does it work?
    Does it apply only to Canadian airlines?
    Does it only apply to flights originating in and out of Canada?

    So if I take an American Airlines or British Airways flight from Toronto to London, am I covered? Or does it have to be Air Canada or WestJet or something?

    What about a Air Canada flight from New York to Orlando? Am I covered? Airline is Canadian but flight originates & ends in US.

    Too confusing - different countries, different airports, different airlines, different jurisdictions!
    Ciel likes this.

  3. #3
    Super-walking bean bun! Ciel's Avatar
    Join Date
    Jul 2009
    Location
    Ontario
    Posts
    16,136
    Likes Received
    22057
    Trading Score
    12 (100%)




    Airlines will have to start providing food and drink and means of communication, like free Wi-Fi after a two-hour delay. If the delay is overnight, the airlines are on the hook to pay passengers' hotel or other comparable accommodations.The airline also has to ensure passengers reach their final destination.


    The new rules also stipulate that airlines have to, at no extra cost, help seat children under age 14 near their parent, guardian or tutor.
    The regulations define situations outside the airline control as war or political instability, sabotage, weather, security threats, medical emergencies and labour disruptions.
    I did see Gabor Lukacs comment that the rules don't really change the situation for air travellers.

    I don't see mention of bathroom access at all, an issue that is big for those stuck in a plane on tarmac in different kinds of weather.

    September 2019 story about how difficult it was to get compensation-the airline treats a change as one kind of situation, while customers understood it as another. Battle of words to exclude compensation claims? https://www.cbc.ca/news/business/wes...ions-1.5287307
    Last edited by Ciel; Sat, Dec 14th, 2019 at 03:37 PM.
    2020-Money & *baby Yoda*

  4. #4
    Super-walking bean bun! Ciel's Avatar
    Join Date
    Jul 2009
    Location
    Ontario
    Posts
    16,136
    Likes Received
    22057
    Trading Score
    12 (100%)




    From https://otc-cta.gc.ca/eng/air-passen...ons-highlights

    Application

    To ensure robust passenger protection, the regulations apply to all flights to, from, and within Canada. This includes connecting flights.The regulations also apply to both large and small airlines. However, different requirements for compensation and rebooking apply to small airlines, given their unique operating circumstances. Large airlines are those that have transported at least two million passengers in each of the two preceding years. All other airlines are considered to be small.
    The vast majority of passenger flights to, from and within Canada are operated by large airlines. Small airlines offer important services to remote, regional and northern areas of Canada, as well as low-cost services.
    2020-Money & *baby Yoda*

  5. #5
    Canadian Guru
    [vbp_tr_most_helpful_today]
    Join Date
    Mar 2010
    Location
    Canada
    Posts
    10,722
    Likes Received
    5674
    Trading Score
    46 (100%)




    I think if there are technical difficulties or things beyond the airlines control, passengers won't be covered.

    Most genuine cases will be now disguised or lied to as technical or safety issues or weather related issues or airport issues, and not really an airline issue to avoid compensation!I

    Kind of hard for passengers to prove what really caused the delay and pretty much you have to believe the airline.

    They can say, Oh some minor medical issue took place with the staff, hence the delay.

    I think most delays are caused by under staffing and over booking by airlines to maximize their profits at passengers cost.

    Even airports are notorious for under staffing counters.

    The power tripping CBSA people are not much different either. Once I saw 4 CBSA guys giggling and laughing during their work shift, leaving their counters unmanned, while a line of more than 200-300 people had built up. Some had connecting flights to catch.

    These guys had absolutely no concern or care for old people standing in line, mothers with babies in their arms - they were busy chilling & relaxing & cracking jokes in a huddle totally ignoring all the passengers.
    Last edited by tjthemanto; Sun, Dec 15th, 2019 at 03:00 PM.
    Purdee likes this.

  6. #6
    Canadian Guru
    [vbp_tr_most_helpful_today]
    Join Date
    Mar 2010
    Location
    Canada
    Posts
    10,722
    Likes Received
    5674
    Trading Score
    46 (100%)




    So my friend is flying from Dubai to London to Canada on Emirates airlines.

    His flight & connecting flights have been delayed for at least 36 hours due to torrential rains in Dubai & airport being flooded.

    Is he entitled to a compensation?

    Or because it is natural cause and/or foreign airlines, he will get nothing.

    He will miss lot of things in Canada due to that. Was supposed to land in Canada on Sunday and start work on Monday. But now won land till at least Tuesday!

    So will miss couple of days of work. Plus now more tired and jet lagged than before. So maybe can't go to work on Wednesday either!
    Ciel likes this.

  7. #7
    Smart Canuck
    Join Date
    Dec 2009
    Location
    Calgary
    Posts
    2,907
    Likes Received
    15825
    Trading Score
    1 (100%)




    I don't think he will get anything as weather related delays are not covered. We just applied for compensation for our daughter after a 16+ hr delay last week and they said it was a security issue? I don't really know so have passed it onto the feds for their read on it.
    Ciel and Shwa Girl like this.

  8. #8
    Super-walking bean bun! Ciel's Avatar
    Join Date
    Jul 2009
    Location
    Ontario
    Posts
    16,136
    Likes Received
    22057
    Trading Score
    12 (100%)




    Quote Originally Posted by tjthemanto View Post
    So my friend is flying from Dubai to London to Canada on Emirates airlines.

    His flight & connecting flights have been delayed for at least 36 hours due to torrential rains in Dubai & airport being flooded.

    Is he entitled to a compensation?

    Or because it is natural cause and/or foreign airlines, he will get nothing.

    He will miss lot of things in Canada due to that. Was supposed to land in Canada on Sunday and start work on Monday. But now won land till at least Tuesday!

    So will miss couple of days of work. Plus now more tired and jet lagged than before. So maybe can't go to work on Wednesday either!
    Hope your friend had some kind of lounge membership and put it to use if there was disembarking and allowance to get back into the secured part of the airport. But if the passengers were stuck on-board or in an in-transit area without access to restaurants or services in the secured area, he'd best be using social media channels to raise some awareness of his situation.
    2020-Money & *baby Yoda*

  9. #9
    Mastermind Shwa Girl's Avatar
    Join Date
    Dec 2010
    Location
    Ontario
    Posts
    22,929
    Likes Received
    38055
    Trading Score
    7 (100%)




    Quote Originally Posted by lizzie bargain View Post
    I don't think he will get anything as weather related delays are not covered. We just applied for compensation for our daughter after a 16+ hr delay last week and they said it was a security issue? I don't really know so have passed it onto the feds for their read on it.
    We were flying just after this rule started. They closed the whole airport. The airline put us in a 'hotel' overnight and gave us a $40 food voucher. We flew the next afternoon when they were able to clear backlogs and runways. Worked out to about $300 US.
    lizzie bargain likes this.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •