Originally Posted by
Tina_Canada
I bought a T-Fal viva pan at Canadian Tire.
canadiantire.ca/en/pdp/t-fal-viva-jumbo-cooker-with-lid-5-qt-0420048p.html#srp
When I bought it, I noticed that the bottom of the pan had these rings that were made of a rough metal. However, the label said that they were safe on ceramic cooktops. I had only used it twice on different elements when I noticed that both elements had been scratched (I cannot post images). I have never used the pan on high heat. What's more is that it was a brand new GE stove and the pan was the first one I used. The surfaces had been scratched off. Do not buy T-Fal pans if you have a ceramic cooktop!!!
I contacted T-Fal first by calling them. I waited for hours the first days and nobody answered the call. I then sent them an email containing all the information and the proofs. The representative acknowledged the damage and offered to replace the pan with a new one. I had already exchanged the pan at Canadian Tire so I just wanted to fix the damage. The representative said I had to buy the products, which will cost 30$, myself. I replied to say that it was clearly her pan that had done the damage since the new pans I had gotten are completely fine. Since then every time I had sent T-Fal an email, they kept going around the problem and asking me for unrelated information. It went like this for months. In their last email, they asked me to call them. I called and after days of waiting, the call went through. The agent answering never listened to what I had to say when I told her my case number. She hung up directly, while I was talking, and sent me an email asking for all the information I had sent at the start even though T-Fal had acknowledged reception of those 4 months ago.
Now T-Fal denies responsibility for what happened with my stove cooktop and won't compensate anything.
