Latest Loblaws coupon policy-fyi

[gagnoncg]

I got this response from Loblaws today after asking them a few times about their coupon policy. I was specifically asking about their Quebec Maxi stores:

Thank you for taking the time to write to us.
Please find the coupon policy attached. In response to your question below, yes the coupon policy also applies to the stores in Quebec,
Thank you again for your email. Please let us know if we can be of any further assistance.

Regards,

Coupon Policy - June 2011

1.0 Policy
Coupon zone coupons, LCL flyer coupons, LCL website coupons and President’s Choice Financial® coupons are all gladly accepted according to the terms and conditions printed on the coupon. Manufacturer coupons are accepted for in store purchased items according to the guidelines listed in section 2.0.
2.0 Guidelines
2.1 The item being purchased must conform to the product details on the coupon including size, brand, quantity, co-purchased item etc.
2.2 Only Canadian coupons are accepted.
2.3 The expiry date must be valid.
2.4 The coupon must be presented at time of purchase.
2.5 A coupon cannot be redeemed against the “free” item in any offer where the customer buys more than one item to get one or more item for free (BOGO deals). Eg. Buy one bag of chips, get a second bag of chips free – a single coupon can be applied to the purchase of the two bags.
2.6 Coupons have no cash value.
2.7 If the coupon value exceeds the retail value of an item, the coupon value will be reduced to reflect the retail of the item.
2.8 All sales taxes are paid by the customer at the retail value of the product. Refer to 2.10 to see Free Item guideline.
2.9 The value of a coupon that offers a product for free will include the amount of any applicable taxes.
2.10 Home printed coupons from emails or websites are accepted in black/white or colour. Manufacture coupons must have a valid manufacture address on the printed coupon, expiration date and be completely legible.
2.11Photocopies are not accepted.
2.12 Coupons are void if they appear distorted or blurry.
2.13 One coupon only per item purchased may be redeemed during each store visit, even if a limit statement is not included on the coupon. Coupon stacking is not allowed.
2.14 The Store Management reserves the right to restrict individual item purchase quantities to reasonable family limits.

3.0 General Information

3.1 Each coupon will be reviewed to ensure it complies with the details of the section 2.0 Guidelines. We appreciate your patience during this validation process.
3.2 Customers with excessive amounts of coupons in a single order may be asked to relocate to complete their order as a courtesy to our other Customers.
3.2 We may change this policy without notice at any time.
3.3 All coupon redemptions are subject to the policy in effect at time of redemption.
3.4 Competitor’s coupons are not accepted.

[FallenPixels]

uh 2.10 says nothing about taxes lol

It doesnt look like it has changed from the copy already posted on the forums though

[torontogal12]

Too bad my Loblaws still won't accept printables. And check out 3.2! Thanks for posting!

[jlh]

2.13 One coupon only per item purchased may be redeemed during each store visit, even if a limit statement is not included on the coupon. Coupon stacking is not allowed.

Think this might be new, previously they have a line of CZ could be applied with manufacture ones. Don't think that is allowed anymore.

[FallenPixels]

No, it was in the policy, they were just allowing it lol
3.2 means they move you to the CS desk or open a different cashier if its busy - happened to me once when I had quite a few coupons, the manager opened a cash for me, called over a trainee to watch her so she could learn at the same time

If Loblaws wont accept printables, email them to get a copy sent to your email and put it in your binder and show them when they say no

[gagnoncg]

uh 2.10 says nothing about taxes lol

It doesnt look like it has changed from the copy already posted on the forums though

Yeah, I think she meant 2.9 not 2.10!

[torontogal12]

OP you might want to remove the email address of the person you contacted. She will get spam bots going after it because it is posted publicly

[abbasgirl]

The last policy I saw had a statement about how coupons that say "one per purchase" were interpreted by Loblaws as "one per item." That seems to be gone now, unless I'm missing it somewhere.

[gagnoncg]

OP you might want to remove the email address of the person you contacted. She will get spam bots going after it because it is posted publicly

Will do, good point. Thanks!

[FallenPixels]

Yeah, I think she meant 2.9 not 2.10!

Yes but a mistake like that can void a statement in a policy

[greencanuck]

Would this policy be relevant to ALL of the Loblaw's stores ? ( ie No Frills, RCSS, etc)

[kerrylj]

I believe that with nofrills these are individually owned so they can set their own policies in their stores and refuse coupons like printables.

[Shwa Girl]

Too bad my Loblaws still won't accept printables. And check out 3.2! Thanks for posting!

Have you tried calling Head Office to them know that your store is not following the company policy? Might help.