Loblaws Grocery Stores Canada Reviews (in-store)
Loblaws Canada
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Loblaws is a supermarket chain of grocery stores in Canada, headquartered in Brampton, with stores across Ontario and Quebec. Loblaws is a division of Loblaw Companies Limited, Canada's largest food distributor. Beginning in 2008, new and renovated Loblaws stores have been given a new store format and are named Loblaw Great Food.
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Loblaws Heartland, Mississauga
That's great but the last three times i've gone to Loblaws, sale priced items have not scanned through at the right price. Then you have to wait forever for a price check (I could walk to the aisle and back myself in 1/4 the time).
My issue, however, is the frequency with which this happens at this particular store. I only happened to NOTICE the last three times. On small ticket items, who knows how often i've paid full price on a "sale" item and not realized it?
After the second time, i stopped shopping there. I went back yesterday and only realized after getting back to work that they'd charged me 1.69 instead of 0.74 on 6 items.
When i went back today for a refund, the lady at customer service told me that it was the manager's policy to give the customer the first item for free, then the following items at the SCANNED PRICE. I should have paid $4.44. I paid $10.14. According to what she said i would have received only $1.69 back, meaning they still would have cost me $1.40 each - almost twice the sale price!
Thank goodness she agreed when i objected to that theory, and gave me 1 free and charged the sale price for the other 5 instead.
But who knows how much money of mine they've stolen without me noticing? :-~ I refuse to shop anywhere if i need to write down all the prices as i add items to the cart, and compare as they're scanned through.
Loblaws, Heartland Location - Return Problems
I had bought a Venus Embrace razor and Venus Embrace Refills without coupons as this is what my mother had requested me to buy. She was just out of the hospital and could not go to the store herself. I always keep my receipts for Loblaws until I know all products are fine. Nevertheless, I dropped by my mother's house to only find out, she made a mistake and wanted the Breeze instead.
I immediately went back to the Heartland Town Centre and brought in both products with the receipt and explained the situation. I asked to exchange them or a refund whatever was easiest for them. I was told a supervisor would need to check me out. While I was waiting I reviewed the "Refund/Exchange Policy" posted on the customer service desk. The only exclusions are to jewellry and undergarmets.
These products I returned were unopened and it was literally an hour after buying them.
The supervisor, Heather, came over and immediately said sorry nope we don’t have to return these products. I then proceeded to ask why and referred to the refund/exchange policy and pointed out it does not include razors anywhere in it. Heather proceeded to state its up to her discretion. I then asked to see a manager because either 1. they should honour their policy or 2. they should change their store policy (which by the way is issued from Head Office). Heather stated the manager was unavailable and didn’t know when he would be back in. I asked for the head office phone number and Heather's full name. I have had to deal with Heather on a SCOP issue previously and she refused to give it to me or my sister at the time. I have also seen her bump into a lady, break her eggs and then tell her there is nothing she can do execpt have her wait in a long customer service line to replace them. To make it better, this lady was out with three young kids. I felt sorry for her.
I proceeded to call Head Office and they stated under no circumstance they should of treated me that way or refused the return as long as the packaging is intact and I have the receipt. Head Office has filed a complaint on Heather and the Heartland Location. Head Office stated they would be sending me a gift card in the amount for the razors and the cartridges, which I am very thankful for but now have to find someone to use them. I personally do not like the Embrace product.
I think Head Office handled the sitaution how it should have been in the first place. I expressed my customer experience to Head Office and how this one store is giving their brand name a 'bad reputation".
Loblaws Mississauga Heartland - Seafood Counter
Just wanted to post my disappointment with the Seafood Counter at Loblaws Mississauga Heartland. It looks like they have tried to cut costs by removing the person who mans the seafood counter and trying to juggle between the sliced meat counter. Every time that I have gone to the seafood counter over my lunch hour with the purpose of picking some fish for dinner, I wait there looking like an idiot for about 5 minutes, then I leave.
Today I waited at the counter for at least 10 full minutes before someone came to help (I was determined not to leave empty handed this time). I would have spoken directly with the store manager but my lunch hour was almost over! Needless to say I passed up more food shopping.
This store must be throwing out A LOT of perished seafood! I would MUCH prefer to go to the Sobey's near my home where their fish counter is always busy and you are served immediately. There is nothing appealing about fish that you know is not moving anywhere fast!