Has anyone ever sent a complaint to Superstore?

[Skippy]

and did you ever get a reply?

Yup, and never got a reply, they don't give a Carp!

As for returns, I get what I want as I become firmer and louder!

[Alixana]

I've never been to any Superstore that bagged my groceries. Now at Extra Foods they are really nice. There is always somebody ready to help bag if I bought a lot of stuff. They also give you I think $.10 per bag if you bring your own. Extra Foods is also part of Loblaws.

[mom4boys1girl]

soooo glad i dont have one nearby

[seapotato]

i dont rememebr superstore ever bagging your groceries. dont you get like 50 pc points if you use the superstore reusable bags?

[anisa]

fyi, superstore out west never has bagged groceries. when they started opening superstores in ontario a couple of years ago, they did so with the service of bagging your groceries for you.


they are not bagging groceries in Ontario anymore because they want customers to do it.
when they give reasons as to why they have changed it around, or say they will still bag for you, it's just BS.
they bagged groceries in the Ontario stores when they opened to compete with other stores, and as soon as they feel they have built a solid enough customer base they start to try and trick customers into bagging their own groceries.

I have emailed them 2 times, they reply with BS reasons.

I shop there for the prices, the selection and convenience, but not the service.
Superstore service out west used to be decent, shopped at superstore out west for about 15 years before moving to Ontario 7 years ago, but with the new stores here in ontario, it just sucks. everything from the cleanliness of the store, to service. even the managers are dumbasses.

[Jeniana]

Yes, it's 50 PC points for every reusable bag you use - it doesn't matter whether it's a PC bag or from another store, any reusable bag gets you points. The only problem is I always have to mention to the cashiers before I pay that I have x reusable bags - they never seem to ask whether I collect PC points or want the points from the bags.

The cashiers sometimes help me bag but since I usually have all my reusable bags in my cart it's easier for me to just bag them myself.

I have had no problems with the RCSS I go to - it's not dirty or messy, the cashiers have always been polite even when I have a stack of coupons, I've had hassle-free returns, and overall no bad experiences there. I don't know about the managers because I've never needed one.

[ame555]

Oh, I thought I was the only one -- I have complained twice to Superstore, sent emails and hard copy mail and never got an acknowledgement or anything. Everyone I cc'd to the store and the head office. I find the service worse and worse each time I go in, and they constantly have products that are expired on the shelves. I bought one of those pot roasts (heat and serve) and when I got home I realized it had expired 5 days earlier.
I really try not to shop there at all.

[Bargain Seeker]

I sent them an e-mail about a month and a half ago. They responded a few days later. They agreed with me about what I was complaining and gave me the name of the manager so that I can ask for him next time I was there to get my money back. I never bothered.

[SmartiePants]

I LOVE the Superstore! I haven't had any issues with coupons, the cashiers or the Customer Service reps. Mind you, I haven't purchased any electronics there, we tend to go to Future Shop or Staples (they price match). I did have a box of store brand diapers where a few of the tabs came off as I was putting them on my daughter and ended up getting a whole new Club Pack box. I don't email companies when I have issues, I call them - seems to work better for me. Also, I rarely get upset w the person on the other end of the phone as I work in a call center and I find politeness and patience gets you further than ranting, raving and rudeness.

[dealiah]

everything from the cleanliness of the store, to service. even the managers are dumbasses.

Now wasn't THAT well said!! Sad, isn't it?

So after reading this thread, I see that I still don't know if it's better to call RCSS or email them. Soon enough I'll put the experience here for SC - it's all just too shocking not to share - but I want to actually speak to someone from there first. So far, either no answer and LM once with no return call. They are so aggravating!!

[dealiah]

Also, I rarely get upset w the person on the other end of the phone as I work in a call center and I find politeness and patience gets you further than ranting, raving and rudeness.

I agree with this completely - even though it can be quite challenging to keep your cool sometimes.

[karalin9]

Now wasn't THAT well said!! Sad, isn't it?

So after reading this thread, I see that I still don't know if it's better to call RCSS or email them. Soon enough I'll put the experience here for SC - it's all just too shocking not to share - but I want to actually speak to someone from there first. So far, either no answer and LM once with no return call. They are so aggravating!!

ohhhh... please do tell! (if you don't have your complaint dealt with in a reasonable amount of time of course. I admire you for giving them a chance).

[lisalee]

I've written twice and both times recieved a "we're sorry you feel that way" response and nothing else was offered to me.

[melonhead]

Wow you folks that got a reply are lucky. I received terrible customer service for an overcharge and when I asked for the and so called manager she was rude as well. Its been over a year since I emailed head office and no reply of any kind.

[bubbly]

I had been to Country Village Superstore, Calgary on April 26, 2009 noon 2 pm Sunday to report soured milk. Assistant Story Manager DIANA was acting like a petty detective and asking questions about under $ 5 product.

She is asking me where do I store milk. Where does she store – under her bed? Did I buy it from their store? Then why will I be there. Do I have a receipt? Did I know the product will go sour? Why doesn’t the store tell customers to preserve receipts as your products often go spoilt?

She let me know this is the first time something like this has happened. I asked her can she give it in writing. She won’t. She was actually trying hard not to laugh.

I did notice Diana was quite chatty to her skin coloured people. So, is my skin colour making her deal with me so cheaply? Or this is the way the store deals. If she saves pennies for the store by brushing aside customers’ grievances, does the store reward her with the same pennies? Excellent.

If I were you, I won’t hire her for FREE too. Not a good advertisement for anyone this woman. She was talking to me as if she was doing me a favour. I showed her the milk can had the expiry date of April 28 and she doesn’t care. So, I left the can with her.

Let me remind you, your stores run on customers’ money. You pay your staff salaries with our money. So, when I need service, why is there a lacuna? If we won’t patronise your store, we are not the loser. There are others.

For under $5 product so much explanation has to be done. As a customer, I never ask why you price cheap stuff at high rates. But then, that is the difference between you and me.

Another staff member let me know customers occasionally come with complaints about milk produce going bad like yogurt etc but they brush it aside. They don’t issue any refund or exchange. So, whom should I believe?

Considering there has been a rat menace at Westwind superstore and there are innumerable complaints about Country Village one on the Internet (read the ATTACHMENT), I demand an explanation over her cheap behaviour. She can behave like that with you, not with a customer. A customer is always a king, here me a queen.

When I shop for over $ 12,000 a year at this serviceless store and first time report a matter, it is dealt with indifferently. Be assured this is my last visit unless I get an explanation, an apology from Diana and a refund/exchange.

Why is there no written caveat near the milk produce that it is the manufacturer’s problem? Why is it told at the customer service and not at the time of buying? Is it a one-way traffic that enjoy customers’ money. What when the customer has grievance. What is the store’s loyalty towards the customer?

For starters, I am closing my PC account and I will tell them about it. No more groceries from your store. Sobeys is there (thank God.) You all have a lot to learn from Sobeys for they pay keen attention to what a customer says.

There will be other customers too, who face this indifferent treatment. As one was letting me know that I should have raised hue and cry and talked to the manager. Unfortunately, manager Glenn was nowhere to be found. Get your staff trained before they deal with customers.

I care for myself and I value my money. So, if you don’t appreciate my business, I don’t care. If $5 is the value for losing a customer, so be it. So much must be swept under the carpet by indifferent attitude. Let’s know what exactly goes on here.

I will be in touch with authorities to know what is happening at this store.

Thanx (for nothing)

Bubbly